Customer Service Executive – Healthcare Sector Job Type: Full-Time Process: Inbound Customer Service & Appointment Booking Industry: Healthcare / Eye Care Experience: Freshers & Experienced Candidates Welcome Job Description We are looking for Customer Service Executives to handle inbound customer calls for a reputed healthcare organization. The role involves assisting patients/customers with appointment booking, rescheduling, cancellation, branch information, doctor availability and general service-related queries. Key Responsibilities - Handle inbound customer calls professionally. - Assist patients with doctor/clinic appointment booking. - Provide information regarding available doctors, branches and appointment timings. - Handle appointment rescheduling and cancellation requests. - Resolve basic customer queries and provide appropriate information. - Maintain accurate call and appointment records. - Follow the prescribed customer service process and communication standards. What We Offer - No Sales / No Target - No Outbound Calling - Inbound Process - Flexible Shift Timings - Healthcare sector – professional work environment - Regional language speakers are welcome - Freshers can apply - Normal/Basic English communication is sufficient Eligibility - Minimum 12th Pass / Graduate - Good communication skills - Basic English speaking and understanding - Hindi and regional language communication is an advantage - Customer-friendly attitude - Basic computer knowledge Languages English + Hindi + Regional Languages Welcome If you are looking for a stable customer service role without sales pressure or targets.
Pay: ₹17,000.00 - ₹19,800.00 per month
Benefits:
Work Location: In person
