We are seeking a skilled and experienced Avaya Voice Engineer to join our team. The ideal candidate will be responsible for designing, implementing, and maintaining Avaya voice solutions to ensure seamless communication systems. This role requires deep technical expertise in Avaya platforms, strong problem-solving skills, and a commitment to delivering high-quality solutions for our clients or organization. Knowledge of additional platforms like Microsoft D365 and Genesys Ccaas would be an advantage for this position.
Knowledge of Avaya ACD, AES, CMS, System & Session Manager maintaining and troubleshooting
Knowledge of Verint/any other Recording Platform maintaining and troubleshooting etc.
Knowledge on SIP Technologies like ACME SBCs, Cisco etc
Aspect/Genesys Dialers, Cisco CUCM/CVP, Asterisk etc
Effective communication skills and good documentation skills to produce Voice related documentation
Understanding of ITIL V3 guidelines, Service Level Management etc
The position requires good organizational skills, attention to detail, the ability to troubleshoot and logically solve problems
Change Management, Incident Management, Problem Management, People Management
Budget forecast capex and Opex of the Network requirements.
Design, solution & standardization of Voice infrastructure.
Validate Customer Audit documentation.
- Complete all assigned, mandatory training within the timeframe provided
- Conduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or direct reports.
Provide 24x7 operational support of Voice Devices, capacity planning, conduct infrastructure audits, configure security policies etc.
Provide troubleshooting support to maintain all Voice systems and monitor them proactively to ensure that production downtime is minimized
To ensure an effective communication process is in place with all the stakeholders including vendors, server, Network and Operation support teams. Drives project towards standard and automated infrastructure solutions that reduce cost, improve service delivery, and boost effectiveness
Provide Level 2 support for unresolved and multi-geo impacting Sev1 issues
Help in preparing RCA for Sev1 Incidents
Solution Design for new Site Setups, Core Level Voice technologies etc
Standardization and optimization initiatives & roll-out
Derive & deploy enterprise level changes
Provide resolution to chronic Voice issues
Provide RFP/RFQ/RFI support to IT Solutions team
Represent CNX in technical calls with customers for design or RCA discussion
New product and technology evaluation.
Create and publish configuration and design templates
Control access to Voicedevices across Level 1 administrators
Provide technical inputs to providers for any changes and new requirements
Provide troubleshooting support to maintain all Voice systems and monitor them proactively to ensure that production downtime is minimized
Review RCA for Sev1&2 Incidents
