Job Title
Wellness Center Manager
Department
Operations & Administration
Reports To
Director/Owner
Job Summary
The Wellness Center Manager is responsible for overseeing the daily operations of the wellness center, ensuring high-quality client services, managing staff, maintaining operational efficiency, and driving business growth while ensuring compliance with healthcare standards.
Key Responsibilities
- Oversee daily operations and ensure the smooth functioning of all wellness center activities.
- Supervise and manage doctors, counselors, receptionists, and support staff, including scheduling and performance management.
- Ensure exceptional client experience by maintaining service quality and resolving escalated concerns.
- Monitor budgets, revenue, expenses, and operational performance to achieve business objectives.
- Develop and implement marketing initiatives and business development strategies to increase memberships and client engagement.
- Support HR activities, including recruitment, onboarding, employee development, and performance management.
- Ensure compliance with healthcare regulations, quality standards, health and safety policies, and documentation requirements.
- Prepare operational reports, analyze performance metrics, and present key insights to the Director/Owner.
Qualifications
- MBA/PGDM in Healthcare Management, Hospital Administration, Business Management, or a related field.
- 3–5 years of experience in healthcare, wellness center, hospital, or clinic operations.
Key Skills
- Leadership and Team Management
- Operations and Budget Management
- Customer Relationship Management
- Strategic Planning and Problem Solving
- Communication and Decision-Making
- Compliance and Quality Management
Pay: ₹30,000.00 - ₹50,000.00 per month
Work Location: In person
