Retail Operations Excellence Manager

Job details

Position: ROYCE’ Retail Operations Excellence Manager

Responsibilities:

Retail Operations Excellence:

Implement and monitor standard operating procedures (SOPs) to optimize store operations, especially in a high-growth environment.
Ensure stores are well maintained, visually appealing, and compliant with health and safety regulations.
Maintaining and managing company resources including- furniture, fittings, hardware, POS and relevant vendor relationships
Liaise and support MBO/SIS store operations of the brand.

Inventory Management

Ensuring that all retail EBOs, MBOs and dark stores are well stocked to enable sales across all channels – retail, quick commerce and e commerce.
Planning stock movements - timely replenishments and inter-store transfers to maintain stock level.
Plan warehouse visits and stock management at the warehouse
FIFO and expiry management at a store, region and across formats (stores, SIS, MBO stores), ensuring zero wastage due to expiry.

Training and Development:

Identify training requirement across all store formats and plan training schedule, ensure timely training sessions are conducted to enhance team skills and knowledge.
Roll out new initiatives, programs across all stores and ensure all team members are inducted with complete understanding.
Track and identify manpower gaps, working collaboratively with all city operations manager and HR team to ensure team efficiencies.

Customer Experience:

Develop and implement strategies to enhance the customer experience in stores.
Address and resolve customer complaints and issues promptly and effectively across all sales channels including quick commerce and e-commerce.
Gather customer feedback to inform continuous improvement initiatives.

E-Commerce Operations & Delivery Logistics Management :

Oversee daily eCommerce order processing and ensure timely fulfilment.
Coordinate with store teams to ensure accurate packing and dispatch of orders.
Build and maintain strong relationships with third-party logistics and courier partners.
Evaluate and onboard new delivery and logistics partners as needed.
Maintain relationship with logistics partners, act as the SPOC for the brand to coordinate between the stores and the respective delivery POCs for smooth operations.
Work cohesively with the business team to ensure the logistics partners are aligned for delivery surge and budgets set aside.

Quick Commerce and Corporate Sales Strategy:

Drive sales on the existing quick commerce platforms, liaise with marketing team to effectively prepare ad plans and budgets
Develop and implement strategies to attract and secure bulk orders from corporate and other prospective clients.
Build and maintain strong relationships with key corporate accounts.
Collaborate with the marketing team to create compelling corporate sales proposals and presentations.

Reporting, Auditing, Budgeting and Analysis:

Track monthly audits across all stores, conduct the audit whenever needed
Work collaboratively with the MIS team, accounts team and operations team to close all inventory and sales reconciliations every month.
Track and check all store expenses including petty cash expenditures.
Prepare weekly and monthly operations dashboard and analyze all KPIs, suggest actions for improvement and optimization.
Prepare and manage the retail operations budget and contingency plans, ensuring cost- effective practices.
Monitor and control operational expenses to maximize profitability.
Tracking and measuring operational and financial information against the decided budgets
Sales forecasting for the retail stores and preparing targets for stores
Preparing and budgeting for store incentives on a timely basis.
Reconciliation of all discrepancies from the monthly audits – internal and external.

Candidate Qualifications & Skill Requirements:

Job Location: Mumbai (would require extensive travel)

Reporting Manager: Brand Director

Pay: ₹50,000.00 - ₹90,000.00 per month

Benefits:

Work Location: In person