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Broad outline of the Role
The role is responsible for network operations and maintenance. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.
Minimum Qualifications & Experience
Graduate with 0-4 years of experience
Key Objective / Purpose of Job :
SMW4 CLS Sr Exe is mainly responsible for 24x7 Operation & Maintenance of wet plant and dry plant equipment’s at landing station as well as submarine cables Networks. Responsible for traffic monitoring and fault analysis and its rectification, Call Handling & Complaints management, Planned and unplanned activities management and timely & regular updates, Compliance to JSMD Guidelines and maintaining MTTR, Active coordination with Cable stations, NOC & vendors to resolve system related problems, Circuit provisioning, activation, De-activation and testing and Coordination with cross-functional teams to adhere to the defined processes.
Major Activities :
Operation & Maintenance of cable station equipment’s and associated NMS
Maintain Cable Networks' Operations & Network & Traffic up Time
Provisioning of circuits & path in cable Network
Testing and maintaining the restoration path & keeping ready for use
Opening & tracking the call IDs with vendor for remedial action
Compliance with quality audit process and JSMD Guidelines
Opening SMW4 TTs and precise & timely update to consortium
Notifications for planned and unplanned Events to all stake holders and consortium members
Coordination with cross-functional teams to adhere to the defined processes
Coordination with NOC, other cable stations & Vendors
Coordination with NOC and other CS for network fault troubleshooting
Preparation & analysis of Equipment & NW performance reports
Root cause analysis of the repetitive/major failure and remedial action
Perform preventive & corrective maintenance
Active coordination during Cable failure & repair and restoration
Essential Qualifications :
Bachelor Degree in Electronics & communications or equivalent
Requisite Skills:
Technical
Knowledge of SDH/ DWDM , OTN ,SDH protection scheme & Sub Sea cable monitoring , handling CLS equipment SLTE, PFE etc.
Functional
Ability to handle multiple task/multiple complaint in fast faced environments
Ready to work in shift duties (24*7 ) & stay beyond duty hours if required
Behavioral
Strong communications & customer orientation still
Data Analysis and Report generation skill
Drive for Results
excellent interpersonal skills across hierarchy
