Lead end-to-end testing delivery across multiple programmes, ensuring agreed timelines, cost, quality, and milestone achievement.Define, implement, and continuously improve test strategies, methodologies, standards, and governance frameworks.Manage testing activities across Telecom BSS/OSS environments with accountability for all test deliverables.Translate business and service requirements into comprehensive test plans and ensure successful execution.Oversee test planning, execution, defect management, risk management, reporting, and test closure activities.Lead and coordinate testing across programme portfolios, ensuring test coverage aligns with business requirements.Manage testing teams of approximately 20 direct reports and provide leadership across extended test delivery organisations of 30–50 resources.Review and approve testing artefacts, estimates, schedules, resource plans, and key quality deliverables.Manage stakeholder relationships across Vodafone, VOIS, delivery partners, vendors, and country organisations.Drive service delivery reporting, governance reviews, test exit boards, and programme status communications.Ensure effective utilisation of test tools, environments, configuration management processes, and defect tracking systems.Manage resource forecasting, capacity planning, budget forecasting, demand management, and project burn-rate tracking.Lead service transitions and ensure successful onboarding of new testing services.Identify opportunities for testing efficiencies, automation adoption, process optimisation, and service improvements.Resolve escalated testing and service delivery issues through established governance and escalation processes.Support recruitment, capability development, succession planning, and performance management within the testing organisation.
