Company Description
Startoon Labs is a pioneering ISO 13485 and ISO 9001 certified medical device company headquartered in Hyderabad, India, with a focus on research, development, and manufacturing of world-class healthcare products. Founded by IIT and IIM alumni, the company strives to foster a research-driven ecosystem while delivering innovative solutions like Pheezee®, a US FDA-registered device designed to monitor patient recovery post-neurological and musculoskeletal disorders. As a dynamic and rapidly growing startup, Startoon Labs is supported by leading organizations including T-Hub, DBT, and MeitY, Government of India. To learn more, visit www.startoonlabs.com.
Role Overview
Startoon Labs is seeking a proactive and customer-oriented Customer Success Executive – Post Sales to ensure successful deployment, onboarding, adoption, and ongoing customer engagement for our healthcare technology and medical device solutions. The ideal candidate will act as the primary point of contact for customers after sales closure, ensuring smooth implementation, excellent support, and long-term customer satisfaction.
Key Responsibilities
- Lead end-to-end post-sales activities including product installation, onboarding, implementation, and customer activation.
- Conduct product demonstrations, training sessions, and user enablement programs for healthcare professionals and hospital staff.
- Manage go-live execution and ensure successful deployment of Startoon Labs’ medical devices and digital health solutions.
- Serve as the primary customer contact for support requests, troubleshooting coordination, and issue resolution.
- Drive product adoption, utilization, and customer success outcomes across assigned accounts.
- Build strong relationships with doctors, hospitals, physiotherapy centers, clinics, and key business stakeholders.
- Coordinate with Product, Engineering, Clinical, and Sales teams to ensure timely resolution of customer concerns.
- Track customer engagement, identify risks proactively, and ensure account retention and satisfaction.
- Collect customer feedback and market insights to support product enhancements and continuous improvement.
- Maintain implementation records, customer interactions, training logs, and post-sales documentation.
- Support renewals, upselling opportunities, and customer expansion initiatives wherever applicable.
- Conduct periodic follow-ups and business reviews with customers.
Qualifications
- Bachelor’s degree in Engineering (B.E./B.Tech), Biomedical Engineering, Healthcare Technology or related disciplines.
- 2–4 years of experience in Customer Success, Post Sales, Product Implementation, Healthcare IT, Medical Devices, Technical Support, Clinical Support, or Account Management.
- Strong communication, presentation, and stakeholder management skills.
- Experience in onboarding, implementation, customer training, or client-facing operations.
- Ability to manage multiple customer accounts and priorities effectively.
- Willingness to travel for installations, customer visits, and support activities.
Preferred Qualifications
- Prior experience in HealthTech, Medical Devices.
- Experience working with hospitals, clinics, rehabilitation centers, or healthcare providers.
- Prior startup experience with ownership-driven execution.
- Strong problem-solving abilities and customer-first mindset.
Pay: From ₹300,000.00 per year
Benefits:
- Food provided
- Health insurance
Application Question(s):
- How many years of relevant experience do you have in Customer Success / Clinical Applications / Implementation / Healthcare IT?
- Do you hold a Bachelor’s degree in Engineering (B.E./B.Tech), Biomedical Engineering, Healthcare Technology, or a closely related discipline?
- Have you worked in a role involving direct interaction with customers (hospitals, clinics, doctors, or enterprise clients)?
- Previous ctc?
- Expected ctc?
- what is your notice period?
- Have you personally handled customer interactions such as onboarding, training, implementation, or issue resolution?
Experience:
- Customer support: 2 years (Required)
- Customer relationship management: 1 year (Required)
Willingness to travel:
Work Location: In person
