Senior F&B Service Associate
Department: Food & Beverage
Employment Type: Full-Time
About the Role
We are looking for an experienced and guest-focused Senior F&B Service Associate to lead service delivery on the floor, mentor junior team members, and ensure every guest has an exceptional dining experience. This role combines hands-on service excellence with informal team leadership and operational responsibility.
Key Responsibilities
- Deliver attentive, professional, and personalized service to guests across the outlet(s)
- Take ownership of assigned sections, ensuring smooth table service, timely order taking, and accurate billing
- Guide, train, and mentor junior service associates and trainees on service standards and SOPs
- Handle guest queries, special requests, and complaints promptly and professionally, escalating when necessary
- Ensure mise-en-place, table settings, and service areas meet brand and hygiene standards
- Have strong product knowledge of the menu, including ingredients, allergens, and beverage pairings, to make informed recommendations
- Assist with upselling food and beverage items to enhance guest experience and revenue
- Coordinate with kitchen and bar teams to ensure timely and accurate order delivery
- Monitor stock levels of service essentials (linen, cutlery, glassware) and coordinate replenishment
- Ensure compliance with food safety, hygiene, and health & safety regulations
- Step in to cover supervisory duties in the absence of the outlet manager
Requirements
- Minimum 2–4 years of experience in F&B service, preferably in a hotel, fine-dining, or high-volume restaurant setting
- Strong communication and interpersonal skills
- Excellent grooming and presentation standards
- Basic knowledge of POS systems and billing procedures
What We Offer
- Competitive salary and service charge
- Free meals on duty
- Staff accommodation provided
- Growth path toward Team Leader/Supervisor roles
Job Type: Full-time
Pay: ₹16,000.00 - ₹17,000.00 per month
Work Location: In person
