Job Description:
SAP CS Consultant
Role Summary
We are looking for an experienced SAP Customer Service (CS) Consultant with 5–8 years of expertise in SAP CS solution design, implementation, support, and optimization. The ideal candidate will possess strong functional knowledge of SAP Customer Service processes, extensive configuration experience, and proven ability to work in global support and project environments. The role requires close collaboration with business stakeholders, regional support teams, and technical teams to deliver high-quality SAP solutions and support services.
Key Responsibilities
-
Translate business requirements, process flows, and solution designs into well-documented functional specifications and system designs aligned with global business templates.
-
Lead and support business process analysis, requirement gathering, fit-gap analysis, solution design, testing, deployment, and post-go-live support activities.
-
Prepare functional specifications and collaborate with technical teams to deliver enhancements and integrations.
-
Execute and support Unit Testing (UT), System Integration Testing (SIT), User Acceptance Testing (UAT), and production validation activities.
-
Provide application support while adhering to defined SLAs, change management processes, and project delivery standards.
-
Analyze incidents, identify root causes, recommend solutions, and ensure timely resolution of support tickets.
-
Coordinate with regional and local support teams, testing teams, and business users to ensure successful release and deployment validation.
-
Review, validate, and contribute to enhancement requests, defect resolutions, and continuous improvement initiatives.
-
Ensure all solutions comply with organizational standards, documentation requirements, and SDLC methodologies.
-
Provide functional recommendations and best practices to improve customer service processes and operational efficiency.
Technical Skills & Experience
SAP CS Functional Experience
-
5–8 years of hands-on experience in SAP Customer Service (CS) with strong exposure to implementation, rollout, support, and enhancement projects.
-
Experience in at least one full-cycle SAP implementation or global rollout project.
-
Strong understanding of SAP Customer Service business processes, including:
-
Service Management
-
In-House Repair Management
-
Field Service Management
-
Service Contract Management
-
Warranty and Returns Processing
SAP CS Configuration Expertise
-
Extensive hands-on experience in SAP CS configuration and customization.
-
Expertise in:
-
Service Notifications
-
Service Orders
-
Service Order Settlement
-
Service Execution Processes
-
Service Contracts
-
Resource-Related Billing (RRB)
-
Dynamic Item Processor (DIP) Profiles
-
Status Profiles
-
Catalog Profiles
-
Action Box Configuration
Service & Repair Processes
-
Hands-on experience with:
-
Repair Processing
-
Returns Processing
-
Debit Memo Requests and Debit Memos
-
Advanced Shipment Processes
-
Service Billing and Settlement
-
Strong knowledge of Time & Material (T&M) and Fixed-Price service processes.
-
Experience with maintenance plan scheduling and service lifecycle management.
-
Knowledge of service project execution and integration with external applications.
Time Management & Billing
-
Experience with:
-
Customer Activity Sheet (CATS)
-
Timesheet Entry and Confirmations
-
Cost Booking through Timesheets
-
Resource-Related Billing Processes
-
Service Cost Tracking and Revenue Recognition
Integration & Interfaces
-
Experience integrating SAP CS with external systems through:
-
IDocs
-
Proxies
-
SAP PI/PO
-
Other middleware platforms
-
Strong knowledge of inbound and outbound interface monitoring and troubleshooting.
-
Experience in EDI and IDoc processing is preferred.
Cross-Functional Integration
Strong integration knowledge with:
-
SAP Sales & Distribution (SD)
-
SAP Financial Accounting & Controlling (FI/CO)
-
SAP Materials Management (MM)
-
SAP Project Systems (PS)
Behavioural Competencies
-
Strong analytical and problem-solving skills with the ability to convert complex technical concepts into business-friendly solutions.
-
Excellent communication and stakeholder management skills.
-
Ability to work effectively with global teams across multiple regions and time zones.
-
Customer-focused mindset with a strong commitment to service excellence and SLA adherence.
-
Proactive learner with the ability to quickly adapt to changing business requirements.
-
Strong collaboration and teamwork skills with experience working across diverse support and project teams.
-
Ability to challenge and validate business requirements to ensure high-quality solution delivery.
-
Commitment to following SDLC, change management, testing, and documentation standards.
Qualifications
Education
-
Bachelor of Engineering (BE) / Bachelor of Technology (B.Tech)
-
Master of Computer Applications (MCA)
-
Bachelor’s degree in computer science, Information Technology, or a related discipline
Experience
-
5–8 years of relevant SAP Customer Service (CS) consulting experience
Local Benefits (English):
Rewards designed for you
Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.
- Country-specific programs and initiatives may be available.
(External) English Company Boiler Plate:
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric – apply today!
€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
