Customer Support ExecutiveJob Summary
We are looking for a professional and customer-oriented Customer Support Executive to join our team. The role involves handling customer queries through phone and email, providing timely support, coordinating with internal teams, and ensuring a high standard of customer service.
Key Responsibilities
- Handle customer queries and support requests through phone and email.
- Understand customer issues and provide appropriate solutions or guidance.
- Coordinate with internal and technical teams to resolve customer issues.
- Follow up with customers to ensure timely resolution and satisfaction.
- Maintain accurate records of customer interactions, complaints, and resolutions.
- Escalate complex issues to the appropriate team.
- Provide basic support and guidance regarding software products and services.
- Prepare customer-related reports and updates as required by management.
- Ensure timely communication and follow-up on pending issues.
- Maintain professional communication and adhere to company service standards.
Qualifications & Experience
- Graduate or Postgraduate in any discipline.
- Minimum 1 year of relevant experience in Customer Support, Customer Service, Client Support, or Software Support.
- Freshers may be considered in exceptional cases based on communication skills, aptitude, and overall suitability for the role.
- Strong verbal and written communication skills.
- Good customer-handling and problem-solving skills.
- Working knowledge of MS Excel, MS Word, and PowerPoint.
- Experience in software support will be an added advantage.
- Candidates should be based in Ernakulam.
Work Details
- Job Type: Full-time, Permanent
- Work Mode: Work from Office
- Working Days: Monday to Friday
- Working Hours: 9:00 AM – 6:00 PM
- Work Location: In person
- Location: Ernakulam, Kerala
Benefits
How to Apply
Interested candidates can share their updated resume at [email protected].
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
Work Location: In person
