Join us in shaping the future of engineering software support
At Siemens Digital Industries Software, we empower innovators to transform the everyday. We are looking for a Customer Support Engineer to join our global team supporting Licensing and Installation for Simulation products. This role is based in India and offers the opportunity to work with customers and colleagues around the world on critical technical topics across Windows and Linux environments.
If you are passionate about solving complex technical issues, enjoy working directly with customers, and thrive in an international team, this could be an excellent opportunity for you.
Your role
As a Customer Support Engineer, you will provide technical support for licensing and installation topics related to Simulation products. You will help customers resolve technical issues, guide them through deployment and configuration challenges, and work closely with internal teams to drive issue resolution and product improvement.
You will also play an important role in assessing technical issues, understanding customer impact, and ensuring the right level of prioritization and follow-up across support cases.
Key responsibilities
Provide technical support for licensing systems, license servers, installation, deployment, and environment configuration
Troubleshoot customer issues across Windows and Linux platforms
Assess and prioritize support cases based on customer impact and business urgency
Work directly with customers to diagnose issues, clarify requirements, and provide effective solutions
Determine when issues should be escalated and formally reported to product development
Clearly communicate technical problems, findings, and business impact to internal engineering and development teams
Support customers in deploying and configuring software in complex IT environments
Collaborate with a global support team to ensure timely and high-quality case handling
Share technical knowledge and best practices with colleagues
Provide guidance to less experienced team members when needed
Contribute feedback to improve products, support processes, and customer experience
Required skills and experience
Strong experience in technical troubleshooting
Good knowledge of Windows and Linux operating systems
Experience with licensing systems / license servers
Experience in software installation, deployment, and environment configuration
Strong communication skills, with the ability to explain technical topics clearly to customers and internal stakeholders
Ability to work effectively in a global team environment
Customer-focused mindset with strong problem-solving skills
Ability to manage multiple priorities and exercise sound judgment in complex situations
What will help you stand out
Experience in technical support for engineering or enterprise software
Experience working with global customers in a customer-facing role
Ability to analyze issues methodically and drive them to resolution
Confidence working independently while collaborating across teams and regions
Experience mentoring or supporting junior team members
About the team
You will join a global support organization focused on delivering high-quality technical assistance for Simulation customers. The team works across regions and functions, partnering closely with customers, support colleagues, and product development teams to resolve issues and continuously improve the customer experience.
