Customer Support Executive
Company: Bubble Me
Experience: 0–2 Years
Joining: Immediate Joiner Preferred
Industry Preference: D2C / E-commerce / Consumer Brand
Employment Type: Full-Time
Location: Sec - 5, MDC, Panchkula
About Bubble Me
Bubble Me is India's 1st magnesium-driven wellness brand, on a mission to make everyday wellness simple, effective, and enjoyable.
As we grow, we're looking for a Customer Support Executive who can be the voice of Bubble Me for our customers and ensure every interaction leaves them feeling heard, valued, and taken care of.
Role Overview
As a Customer Support Executive, you will be responsible for managing customer queries and ensuring a smooth experience across the entire customer journey — from order placement to delivery, product queries, returns, replacements, and post-purchase support.
You will work closely with the Operations, Retention Marketing, and E-commerce teams to resolve issues quickly and identify opportunities to improve the overall customer experience.
Key ResponsibilitiesCustomer Support
- Handle customer queries through WhatsApp, phone, email, chat, and other support channels.
- Respond to customers promptly, professionally, and empathetically.
- Assist customers with:
- Product-related queries
- Order status and tracking
- Delivery-related issues
- Returns and replacements
- Refund-related queries
- Payment and order issues
- General brand and product information
- Ensure customer issues are resolved within defined timelines.
- Follow up proactively on unresolved customer complaints.
Customer Experience
- Ensure every customer interaction reflects the Bubble Me brand tone and values.
- Understand customer concerns and provide the right resolution rather than simply closing tickets.
- Identify recurring customer problems and highlight them to the relevant teams.
- Collect and communicate customer feedback to the Operations, Marketing, and Product teams.
- Help build a positive and trustworthy relationship with Bubble Me customers.
Order & Operations Coordination
- Coordinate with warehouse, logistics partners, and internal teams to resolve order-related issues.
- Track delayed, lost, damaged, or incorrect shipments.
- Follow up on replacements and refunds until closure.
- Maintain accurate records of customer complaints and resolutions.
- Escalate critical or recurring issues to the appropriate team.
Reporting & Process Improvement
- Maintain daily customer support trackers and reports.
- Monitor common customer queries and identify patterns.
- Share customer insights that can help improve products, communication, and processes.
- Follow established SOPs while also suggesting improvements where required.
What We're Looking For
- 0–2 years of experience in Customer Support, Customer Experience, E-commerce, D2C, or a similar role.
- Freshers with excellent communication skills and the right attitude are welcome.
- D2C / e-commerce experience is preferred.
- Excellent written and verbal communication skills.
- Strong English and Hindi communication skills.
- Comfortable communicating with customers over WhatsApp, phone, email, and chat.
- Patient, empathetic, and solution-oriented.
- Strong attention to detail.
- Good follow-up and coordination skills.
- Comfortable using Google Sheets / Excel and basic customer support tools.
- Ability to multitask and handle multiple customer queries simultaneously.
- Comfortable working in a fast-paced startup environment.
- Immediate joiner preferred.
Ideal Candidate
We are looking for someone who:
- Genuinely enjoys talking to and helping customers.
- Can stay calm and polite even when dealing with an unhappy customer.
- Takes ownership of problems instead of passing them around.
- Has strong follow-up skills and doesn't let issues slip through the cracks.
- Is comfortable learning about wellness products and consumer needs.
- Is proactive, energetic, and eager to learn.
- Understands that great customer support can turn a first-time buyer into a loyal, repeat customer.
Key Success Metrics
Success in this role will be measured through:
- Customer satisfaction
- Response and resolution time
- First-response time
- Resolution rate
- Number of unresolved/escalated issues
- Customer feedback
- Quality and accuracy of communication
- Contribution to repeat customer experience
Why Join Bubble Me?
- Work with India's 1st magnesium-driven wellness brand.
- Be part of a fast-growing D2C startup.
- Direct exposure to customers and consumer behaviour.
- Opportunity to learn across Customer Experience, Operations, E-commerce, and Retention Marketing.
- High ownership and growth opportunities.
If you love solving problems, helping people, and creating great customer experiences, we'd love to have you on the Bubble Me team.
Share your Updated CV at [email protected] or call on 8264477612 this number.
Pay: ₹15,000.00 - ₹27,987.40 per month
Work Location: In person
