About ShipDelight
ShipDelight is a technology-driven logistics company helping e-commerce brands simplify their shipping operations through intelligent logistics solutions. Our platform enables businesses to optimize courier selection, improve delivery performance, reduce logistics costs, and deliver an exceptional post-purchase experience.
We are looking for a proactive and customer-focused Key Account Executive (KAM) to manage client relationships, monitor day-to-day logistics operations, resolve customer issues, and ensure a seamless customer experience.
Key Responsibilities
- Manage and nurture relationships with assigned client accounts.
- Act as the primary point of contact for all customer queries, concerns, and operational support.
- Monitor daily shipment performance, load allocation, pickups, delivery status, and operational KPIs.
- Proactively identify and resolve shipment-related issues such as delayed deliveries, RTO, NDR, pickup failures, in-transit aging, and delivery exceptions.
- Coordinate with Operations, Tech, Finance, and other internal teams to ensure timely issue resolution.
- Prepare and share weekly, monthly, and ad-hoc MIS reports with clients.
- Ensure timely communication and regular updates to customers regarding ongoing issues and resolutions.
- Understand client business requirements and provide suitable logistics solutions.
- Identify opportunities for upselling and cross-selling ShipDelight's products and services.
- Maintain high customer satisfaction, improve account retention, and build long-term client relationships.
- Ensure adherence to client-specific SOPs, internal processes, and service level agreements (SLAs).
Required Skills
- Excellent communication and interpersonal skills.
- Strong customer relationship and account management skills.
- Good understanding of e-commerce and logistics operations.
- Knowledge of shipment lifecycle, courier operations, RTO, NDR, TAT, pickups, and delivery management.
- Good analytical and problem-solving abilities.
- Proficiency in Microsoft Excel and Google Sheets.
- Ability to manage multiple client accounts simultaneously.
- Strong coordination and stakeholder management skills.
- Customer-first attitude with a sense of ownership and urgency.
Preferred Experience
- 0–3 years of experience in Key Account Management, Customer Success, Client Servicing, Customer Support, or Operations.
- Prior experience in Logistics, E-commerce, Courier, Supply Chain, SaaS, or Technology companies will be preferred.
- Experience working with courier aggregators, logistics platforms, or shipping solutions will be an added advantage.
Educational Qualification
- Bachelor's degree in any discipline.
- MBA or Post Graduate qualification will be an added advantage.
Why Join ShipDelight?
- Work with one of India's fast-growing logistics technology companies.
- Opportunity to build a career in Customer Success and Key Account Management.
- Exposure to leading e-commerce brands and logistics operations.
- Collaborative, fast-paced, and learning-oriented work environment.
- Excellent opportunities for career growth and internal advancement.
Pay: ₹30,000.00 - ₹40,000.00 per month
Benefits:
- Health insurance
- Paid time off
- Provident Fund
Application Question(s):
- What is your current CTC?
- What is your Expected CTC?
- What is your Notice Period
Location:
- Marol, Mumbai, Maharashtra (Required)
Work Location: In person
