Role Summary
We are hiring ITAM Operations Subject Matter Experts (SMEs) to support a client IT Asset Management engagement. You will execute day-to-day ITAM operations across Flexera ONE, Hardware Asset Management (HAM), Software Asset Management (SAM), license compliance support, and reporting, ensuring high-quality data, stable platform operations, and timely deliverables.
Key Responsibilities
Flexera ONE Operations & Data Loads
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Monitor inventory feeds, connectors, agents, imports, and scheduled jobs
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Validate data latency, failures, and processing issues; follow runbooks and raise incidents
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Support platform admin tasks (as assigned): access requests, user/role changes, configuration updates (OOTB)
HAM Operations (Hardware Governance Support)
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Track discovery coverage and scan freshness; support remediation of gaps
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Identify and resolve stale/duplicate/orphaned asset exceptions
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Support reconciliation/normalization checks and ownership/location/cost center completeness
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Maintain asset-to-contract/lease attributes and assist lease reporting
Software Inventory & Normalization (IT Visibility)
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Manage unknown/unrecognized software queues and improve recognition outcomes
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Maintain publisher/product/version hygiene and validate software-device/user links
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Support onboarding/testing of new data sources/connectors and long-tail visibility
License Compliance & ELP Support
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Maintain and validate entitlement records and supporting documentation
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Support license model configuration inputs (metrics, rules, mappings) under guidance
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Assist periodic ELP runs, data validation, and compliance/risk reporting
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Support audit evidence collection and response preparation (in-scope publishers)
Request, Allocation & Reclaim (Operational Support)
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Validate license availability; record allocations/transfers/reclaims in Flexera
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Support harvesting/offboarding workflows; coordinate with ITSM/deployment teams
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Track request turnaround times and aging; maintain allocation traceability
Reporting & Governance Support
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Produce/refresh operational reports and dashboards (HAM/SAM/data quality)
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Maintain exception logs, action trackers, and remediation status updates
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Contribute to weekly/monthly governance packs and insights
Key Focus Areas
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Weekly/Monthly operational reports and dashboard updates
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Exception reports (missing attributes, duplicates/stale assets, discovery gaps)
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Unknown software and normalization progress reports
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ELP/compliance validation outputs (supporting role)
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Allocation/reclaim activity reports and turnaround metrics
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Updated runbooks/SOPs and knowledge articles (as applicable)
Required Qualifications & Experience
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4–8+ years in ITAM operations (both HAM & SAM)
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Hands-on experience with Flexera ONE
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Working knowledge of:
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Hardware discovery and inventory controls
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Software discovery, recognition/normalization basics
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Entitlements and license compliance support processes
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Strong data skills: Excel/Sheets; comfort with large datasets and reconciliations
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Good documentation skills and operational discipline (ticketing, runbooks, SLAs)
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ITIL Foundation; IAITAM (CSAM/CHAMP) or equivalent
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Exposure to ServiceNow (or similar ITSM) workflows
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Experience with compliance activities for major publishers (e.g., Microsoft, Oracle, Adobe)
