HR Manager
Job Summary
We are looking for an experienced and proactive HR Manager to manage the organisation’s HR operations while also supporting Customer Success and Client Relationship Management.
The ideal candidate should be strong in people management, HR operations, communication, and customer follow-up. The candidate will work closely with employees, management, and customers to ensure smooth HR processes and a high level of customer satisfaction.
Key Responsibilities
1. HR Operations
- Manage day-to-day HR operations and employee lifecycle activities.
- Handle onboarding, probation, confirmation, transfers, promotions, and employee exits.
- Maintain accurate employee records and documentation.
- Implement and continuously improve HR policies and procedures.
2. Recruitment & Talent Management
- Manage the complete recruitment process from sourcing to onboarding.
- Prepare job descriptions and coordinate interviews.
- Identify manpower requirements with department heads.
- Support employee retention and talent development initiatives.
3. Payroll, Attendance & Leave
- Coordinate monthly payroll processing and ensure accuracy.
- Monitor employee attendance, leave, overtime, and other HR-related records.
- Coordinate with Finance for timely payroll processing.
- Ensure effective utilisation of HR & Payroll software.
4. Employee Relations
- Handle employee concerns, grievances, and disciplinary matters.
- Maintain a positive and professional workplace environment.
- Conduct employee engagement activities.
- Support management in resolving employee-related issues.
5. Performance Management
- Coordinate employee performance appraisal and review processes.
- Assist managers in setting and monitoring KPIs.
- Identify employee training and development requirements.
- Support performance improvement initiatives.
6. Customer Success & Client Follow-Up
- Maintain regular communication and follow-up with existing customers.
- Contact customers after implementation/onboarding to ensure successful adoption.
- Follow up on pending customer requirements, support issues, and requests.
- Collect customer feedback and identify areas for improvement.
- Coordinate with the Sales, Support, SaaS, and Technical teams to resolve customer issues.
- Monitor customer satisfaction and ensure timely resolution of concerns.
- Follow up with customers for renewals, AMC, subscriptions, and pending payments when required.
- Maintain proper records of customer communications and follow-up activities.
- Identify opportunities for additional services, upgrades, or cross-selling and coordinate with the Sales team.
- Build strong long-term relationships with customers.
7. HR Policies & Compliance
- Develop, implement, and maintain HR policies and procedures.
- Ensure compliance with applicable labour laws and regulations.
- Maintain proper HR documentation for audits and inspections.
- Keep management updated on important HR and regulatory requirements.
8. HR Reporting & Management
- Prepare regular HR reports and dashboards for management.
- Monitor employee turnover, attendance, leave, recruitment, and other HR KPIs.
- Provide management with insights and recommendations on workforce-related matters.
Requirements
- Bachelor’s degree in HR, Business Administration, or a related field.
- 5+ years of HR experience, preferably in an HR Manager/HR Generalist role.
- Strong knowledge of HR operations, recruitment, payroll, and employee relations.
- Experience in customer relationship or customer success activities is an advantage.
- Experience with HRMS / HR & Payroll software is preferred.
- Excellent communication and interpersonal skills.
- Strong follow-up and coordination skills.
- Ability to manage multiple tasks and priorities.
- Good command of English; Arabic is an advantage.
Key Skills
- HR Management
- Recruitment
- Payroll & Attendance
- Employee Relations
- Performance Management
- Labour Law & Compliance
- Customer Success
- Client Relationship Management
- Customer Follow-Up
- Customer Retention
- HRMS / HR & Payroll Software
- Communication & Coordination
- Reporting & Analytics
Key Performance Indicators (KPIs)
- Employee retention and satisfaction
- Recruitment turnaround time
- HR process efficiency
- Payroll accuracy
- Employee attendance and compliance
- Customer satisfaction
- Customer follow-up completion rate
- Customer issue resolution time
- Customer retention and renewal rate
- AMC/subscription renewal follow-up
- Customer feedback and engagement
Employment Type: Full-timeDepartment: HR & Customer SuccessExperience: 5+ yearsReporting To: CEO / Management
Pay: ₹30,000.00 - ₹40,000.00 per month
Benefits:
- Cell phone reimbursement
- Paid sick time
Work Location: In person
