The Guest Relations Executive is responsible for ensuring a positive and memorable experience for all guests. This role involves welcoming guests, handling inquiries, resolving concerns, and maintaining high service standards to enhance customer satisfaction.
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Welcome and greet guests warmly as they arrive at the restaurant
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Manage reservations and seating arrangements efficiently
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Handle guest inquiries, requests, and complaints in a professional manner
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Ensure guests are comfortable and satisfied throughout their dining experience
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Coordinate with service and kitchen teams for smooth operations
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Maintain guest feedback records and report insights to management
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Build strong relationships with regular and VIP guests
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Ensure cleanliness and presentation of the reception area
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Assist in special occasions, events, and guest engagement activities
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Follow brand standards and service protocols at all times
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2- 4 years of experience in hospitality or fine dining restaurants
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Strong communication and interpersonal skills
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Pleasant personality with a customer-focused attitude
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Ability to handle pressure and resolve issues calmly
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Good knowledge of reservation systems is an advantage
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Flexibility to work in shifts, weekends, and holidays
