About Medhavi Skills University
Medhavi Skills University (MSU) is a government-notified private State Skills University established under a State Act in Sikkim in 2021, dedicated to advancing quality skill-integrated higher education and entrepreneurship. Recognised by the UGC and aligned with the National Education Policy (NEP) 2020, MSU is a pioneer in converging the skilling ecosystem with formal higher education through its “Industry as Campus” model. The University collaborates extensively with industries and Skill Development Institutes to deliver work-integrated degree programs embedding structured on-the-job training within the curriculum. MSU is a recognised Awarding Body under NCVET, empanelled with DGT, and serves as an anchor university partner with NSDC and the PMU of NSDC International-collectively reinforcing its demand-driven, industry-co-led academic framework.Ranked 4th among India’s Top Skill Universities in the Outlook ICARE Rankings 2025 and supported by over 11 defence partnerships along with multiple national recognitions, MSU stands among India’s leading skill-integrated higher education institutions.
For more information, visit https://msu.edu.in
About Medhavi Group:
Established in 2013, Medhavi Group is a unified ecosystem comprising MSU and various skill-promoting organisations, dedicated to advancing skill development, vocational training, and industry-integrated higher education. With a strong outcome-driven approach, the Group has trained over 6
lakh learners, achieving more than 70% employability outcomes, and currently supports 20,000+ active students across its diverse programs. Medhavi Group continues to bridge the gap between education and employment by building scalable, industry-aligned talent pathways across India. Work Integrated Skill based Higher Education (WISE) is Medhavi’s flagship industry-integrated initiative built on the principle of “Industry as Campus.” It combines academic learning with structured on-the-job training, ensuring students graduate with real work experience and industry-ready skills. Through deep, outcome-driven partnerships with over 300+ leading industry and skill partners across 26+ sectors including Hyundai, Mahindra, IHG Group, Nephroplus, Barbeque Nation, Nexus Select Malls,ClassPlus, Tata Electronics, Marriott, ITC, and others- WISE enables learners to acquire role- specific competencies directly within live business environments. WISE creates a demand-driven talent pipeline for industries that enhances employability, improves workforce productivity, and bridges the industry skill gap.
For more information, visit https://msu.edu.in/wise
Role Overview:
The Manager – Student Welfare & Support is responsible for overseeing student and partner grievance management, ensuring timely resolution, effective stakeholder coordination, and seamless support operations. The role also focuses on planning and managing student welfare initiatives, co-curricular activities, and engagement programs to enhance the overall student experience while ensuring compliance with defined service standards and University policies.
Key Responsibilities:
1. Student Support & Grievance Management
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Manage student and partner grievances through the University Management System (UMS),ensuring timely resolution and closure within defined TAT.
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Monitor ticket generation, tracking, escalation, and resolution processes to ensure service efficiency.
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Coordinate with Project Managers, Program Managers, and internal stakeholders to resolve student issues effectively.
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Act as the primary point of contact for grievance-related communication and stakeholder engagement.
2. Student Welfare & Engagement
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Plan, coordinate, and monitor student welfare initiatives, awareness programs, and support services.
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Organize and oversee co-curricular activities, student engagement programs, and participation initiatives.
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Track student feedback and engagement metrics to improve student experience and satisfaction.
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Collaborate with academic and operational teams to implement welfare and engagement strategies.
3. Documentation & Compliance
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Maintain grievance records, support-related documentation, and communication logs inaccordance with University guidelines.
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Generate MIS reports related to grievances, student support, and engagement activities.
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Support audit, accreditation, and compliance requirements by providing accurate records andreports.
Qualifications & Skills Required:
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Postgraduate Degree in any discipline.
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5–8 years of experience in student support, student services, student welfare, or engagementfunctions.
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Mandatory experience in a University or Educational Institution.
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Proficiency in University Management Systems (UMS), ticketing platforms, MS Excel, and MSOffice tools.
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Strong understanding of student grievance management and academic operations.
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Excellent communication, stakeholder management, and problem-solving skills.
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Strong organizational, analytical, and team coordination abilities.
What We Offer
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Opportunity to architect and scale a future-focused, industry-integrated higher education ecosystem.
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Competitive compensation with performance-linked incentives.
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Ledership role in a rapidly growing national skills and university platform.
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A collaborative, mission-driven environment.
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The opportunity to create a measurable impact on employability and workforce transformation at scale.
How to Apply
Interested candidates should submit a resume and cover letter detailing their qualifications and experience at
[email protected] at earliest possible.
Medhavi Skills University is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
