Own resolution of day-to-day customer queries on shipment status, tracking, and documentation, and manage the end-to-end ticket lifecycle within committed SLAs.
Drive coordination with logistics, operational partners, and carriers to clear blockers, proactively flagging delays and clearance exceptions before clients chase you.
Lead onboarding for new clients — portal navigation, booking generation, and first-shipment success.
Sharpen CSAT and FCR performance quarter over quarter through root-cause analysis, process fixes, and clean, audit-ready query logs.
Own Customer Success for all major Remote/Jaipur accounts, protecting retention and resolving invoice, billing, and weight/dimension disputes fast.
Scale post-sales support coverage to all longtail accounts outside Rajasthan, building a repeatable support model that grows with the account base.
Pay: ₹350,000.00 - ₹400,000.00 per month
Benefits:
- Cell phone reimbursement
- Paid sick time
- Provident Fund
Work Location: In person
