Job title: Spanish Executive (Patient Engagement Officer)
Soft skills:
1. Multitasking skills
2. Excellent customer service
3. Detail oriented
4. Accountability
5. Team player
6. Willingness to listen and learn
Technical skills:
1. Google Suite
2. Typing experience
3. Highly effective communication skills in English and Spanish
4. Analytical skills for good decision making
Educational qualification: Graduate or equivalent
Past experience: Not Required; experience is a plus
Job overview: This profile is responsible for engaging patients of a medical practice in English, Spanish, and Chinese. Responsible for day to day activities of recalling a patient, reminding them of their appointments, keeping a close contact for their appointment completion and also managing the patient’s information in the CRM.
Roles & responsibilities:
1. Working on multiple applications for gathering customer’s information
2. Scheduling appointment
3. Updating the demographic information of the customer in the software
4. Reminding about the appointment
5. Incoming call management
6. Fax management
7. Message management
8. Tracking the patient’s appointment until completion - Recalling the No Shows and Cancel
9. Managing the Customer Relationship Management Software
10. Being engaged in other operational activities
US shift hours
Job Type: Full-time
Benefits:
Language:
- English and Spanish (Required)
Work Location: Remote
Job Type: Full-time
Application Question(s):
- What are your salary expectations?
- How soon would you be available to join us?
- Do you have relevant experience? (PEO exp in healthcare)
Language:
Work Location: Remote
