About Kaseya
Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.
Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.
Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike.
At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar.
Perform Server monitoring and troubleshooting for all Active Directory components and roles, including:
DNS, DHCP
Remote Desktop Services (RDS)
DFS Replication (DFSR)
Active Directory Replication
Group Policy Objects (GPOs)
Triage and resolve server performance monitoring alerts, including CPU, memory, disk, and service-level issues.
Identify, analyze, and resolve disk space issues, including:
Drive/disk capacity monitoring
Disk and storage resizing/expansion
Coordination with storage teams when required
Manage Windows patching activities, including:
Troubleshooting patch failures
Applying Cumulative Updates (CU) for Microsoft Exchange
Performing Windows Server version upgrades
Plan and execute patching of virtual machines hosted in Hyper-V clustering environments, ensuring minimal service disruption.
Monitor and troubleshoot backup jobs, ensuring backup success and data integrity.
Actively participate in Disaster Recovery (DR) operations, including:
Provide hands-on troubleshooting and support for virtualization platforms, including:
Manage and troubleshoot antivirus and security applications, addressing alerts, policy issues, and performance impact.
Apply basic networking knowledge to troubleshoot infrastructure issues, including:
IP addressing, DNS resolution, and routing basics
Network connectivity and firewall-related coordination
Document incidents, resolutions, and standard operating procedures (SOPs).
Strong experience in Windows Server administration and Active Directory services
Hands-on expertise in server monitoring and alert triage
Solid knowledge of disk/storage management in Windows environments
In-depth understanding of Windows patch management and Exchange CU updates
Experience with Hyper-V clustering and virtual machine management
Practical experience in backup solutions and disaster recovery
Working knowledge of virtualization platforms (Hyper-V / VMware)
Experience supporting AV and endpoint security tools
Basic but solid understanding of networking concepts
Strong troubleshooting, analytical, and communication skills
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
