Key Responsibilities
- Support daily operational activities across Mumbai, Thane, and Navi Mumbai, ensuring smooth coordination between vendors, partners, and the internal team.
- Assist in vendor and partner onboarding — collecting documentation, verifying details, and ensuring listings are accurate and booking-ready on the platform.
- Conduct quality checks and audits on live listings, experiences, and vendor service standards to maintain platform credibility.
- Coordinate with the customer support and technology teams to resolve booking issues, vendor escalations, and on-ground operational gaps.
- Help track and report key operational metrics (bookings, vendor performance, city-wise activity) to support data-driven decision-making.
- Support city expansion activities, including on-ground research, vendor scouting, and mapping new experience categories.
- Assist in building and refining SOPs, checklists, and operational workflows as Awestruck scales into new cities.
- Collaborate with the marketing and partnerships teams for on-ground activations, events, and vendor engagement initiatives.
What We're Looking For
- Currently pursuing or recently completed a bachelor's degree (Business, Management, Operations, or related field preferred).
- Strong organizational skills with an eye for detail and follow-through.
- Comfortable with on-ground work and willing to travel locally across Mumbai, Thane, and Navi Mumbai as required.
- Good communication skills — able to coordinate confidently with vendors, partners, and internal teams.
- A proactive, problem-solving mindset with the ability to work independently in a fast-paced startup environment.
- Basic proficiency with spreadsheets (Excel/Google Sheets) for tracking and reporting.
- Prior internship experience in operations, business development, or startups is a plus, but not mandatory.
What You'll Gain
- Hands-on experience in building and scaling operations for a fast-growing, AI-powered platform.
- Direct mentorship and exposure to leadership across Awestruck and AdEngage.
- A front-row seat to city expansion strategy and cross-functional collaboration with tech, marketing, and partnerships.
- A certificate of internship and a letter of recommendation on successful completion, based on performance.
- Potential for a full-time offer based on performance.
Pay: ₹10,831.73 - ₹25,000.00 per month
Work Location: In person
