1. Job Purpose
The Sales Associate will be responsible for assisting customers in selecting the right school uniforms and related products, achieving store sales targets, maintaining proper product presentation, and ensuring an excellent customer experience.
The role requires strong customer handling, product knowledge, selling skills, and coordination with the Store Manager and inventory team.
2. Key Responsibilities Customer Handling
- Welcome and assist customers professionally.
- Understand customer requirements and recommend suitable uniforms, sizes, colours, and accessories.
- Provide accurate information regarding products, prices, availability, exchange and return policies.
- Handle customer queries and complaints politely and efficiently.
- Ensure a smooth and positive shopping experience.
Sales & Target Achievement
- Achieve individual and store-level monthly sales targets.
- Promote additional products and accessories through cross-selling and upselling.
- Follow up with customers where required.
- Convert walk-in customers into sales.
- Maintain knowledge of ongoing offers and promotions.
Product & Size Assistance
- Maintain strong knowledge of school-wise uniform requirements.
- Assist customers with correct size selection.
- Understand different uniform articles, fabrics, colours and specifications.
- Inform the Store Manager about frequently requested or unavailable products.
Store Operations
- Ensure proper display and presentation of products.
- Keep shelves, counters and trial areas clean and organised.
- Arrange merchandise according to school, article, size and colour.
- Support stock counting and physical verification.
- Immediately report stock shortages, damages or discrepancies.
Billing & System Work
- Generate bills accurately through the company billing/ERP system.
- Ensure correct article, size, quantity and price before billing.
- Collect payments through approved payment modes.
- Maintain proper documentation of sales, returns and exchanges.
- Coordinate with the inventory team for stock-related issues.
Customer Feedback
- Record customer feedback and complaints.
- Escalate unresolved customer issues to the Store Manager.
- Maintain good relationships with regular customers.
- Identify opportunities for improving customer satisfaction.
3. Daily Responsibilities
- Report to the store on time and follow the prescribed uniform/grooming standards.
- Check product availability before opening the store.
- Ensure proper product display.
- Attend customers and achieve daily sales targets.
- Maintain cleanliness and discipline at the sales counter.
- Coordinate with inventory for required stock.
- Complete daily sales and customer-related reporting.
Pay: ₹15,000.00 - ₹25,000.00 per month
Work Location: In person
