Key Responsibilities:Patient Handling & Registration
- Register patients in HIS system and create UHID for new patients.
- Verify patient details, insurance details, and referral documents.
- Maintain accurate patient records and update details as required.
Appointment & Scheduling
- Schedule endoscopy procedures and consultation appointments as per doctor availability.
- Coordinate with consultants, nursing staff, and endoscopy technicians for procedure slots.
- Manage rescheduling and cancellations and inform patients accordingly.
Billing & Documentation
- Generate OPD bills, endoscopy procedure estimates, and receipts.
- Coordinate with billing/cash counter for payments and insurance approvals.
- Handle consent forms, investigation reports, and procedure-related documentation.
Patient Guidance & Support
- Guide patients regarding preparation instructions (fasting, medication instructions, etc.).
- Provide directions for procedure room, consultation room, and waiting area.
- Address patient queries politely and ensure patient comfort.
Coordination with Departments
- Coordinate with Nursing, Pharmacy, Lab, Radiology, and Insurance departments.
- Ensure availability of required forms, files, and endoscopy-related reports.
Reports & Record Maintenance
- Maintain daily patient appointment list and procedure list.
- Prepare endoscopy register entry and daily collection report.
- Maintain MIS reports and submit to supervisor/manager.
General Front Office Duties
- Handle phone calls and patient inquiries.
- Maintain cleanliness and organization of front desk area.
- Follow hospital SOPs, patient confidentiality, and NABH/JCI standards.
Required Skills & Competencies
- Good communication and interpersonal skills.
- Basic computer knowledge (MS Office, Hospital HIS).
- Knowledge of billing, cash handling, and insurance process is preferred.
- Ability to manage patient crowd and handle stressful situations.
- Good coordination and multitasking skills.
Qualification & Experience
- Qualification: Any Graduate / Diploma (preferred)
- Experience: 1–3 years in Hospital OPD Front Office / Endoscopy / Gastro OPD preferred
- Freshers with good communication may be consider
Contact-8925919959
Pay: ₹18,000.00 - ₹30,000.00 per month
Work Location: In person
