Key Responsibilities:
· Manage and lead a team of Customer Care Executives handling after-sales service and repair queries.
· Ensure timely resolution of customer complaints, service requests, and escalations.
· Monitor daily team performance, productivity, and service quality.
· Handle complex and high-priority customer escalations professionally.
· Ensure adherence to SLAs, SOPs, and company policies.
· Coordinate with service engineers, service centers, logistics, and internal teams for issue resolution.
· Track and analyze key performance metrics such as TAT, customer satisfaction scores.
· Conduct regular team meetings, coaching, and training sessions to improve performance.
· Prepare and share daily/weekly reports with management.
· Drive continuous improvement in customer experience and retention.
Pay: ₹20,000.00 - ₹28,000.00 per month
Benefits:
Application Question(s):
- How much experience do you have?
- Do you speak English?
- What is your Current CTC?
- What is your expected CTC?
- Can you join within 10-15 days?
Work Location: In person
