Job Description: The user is responsible to process all back office transactions in US P&C client area namely-Mid term changes, endorsements, Coding, correspondence etc.
Primarily responsible for processing transactions as per the SLAs outlined by the client
Ensure that all the transactions are processed as per defined and documented desktop procedures
Ensure that the assigned targets in accordance with SLA are met
Ensure that the quality of the transactions is compliant with predefined parameters
Expected to work within strict deadlines, meet and continuously strive to exceed expectations for all process metrics and customer satisfaction measures
Responsibilities: Must have working knowledge on GDS (any)
Must have knowledge of working on GDS
Must have knowledge of Refunds, Fares & pricing
Travel certification is required.
Must have knowledge of different fare and routing types
Good communication and writing skills
Good Travel geographical knowledge
Maintaining high accuracy, productivity standards and should have willingness to learn.
Will have Interaction with clients through email for query resolution and should build and maintain good working Relationships with customers.
Participate in process improvement initiatives, be flexible and change ready in a dynamic work environment.
