The Health Check Services Executive is responsible for coordinating and managing preventive health check-up services for walk-in, corporate, and referred patients. The role involves appointment scheduling, patient registration, coordination with diagnostic departments, billing support, report delivery, and ensuring a seamless patient experience throughout the health check process.
- Coordinate the end-to-end process of preventive health check-up packages.
- Schedule appointments for individual and corporate health check clients.
- Register patients in the Hospital Information System (HIS).
- Explain available health check packages, pricing, preparation instructions, and inclusions.
- Coordinate with laboratory, radiology, cardiology, nursing, and consultant departments to ensure timely completion of investigations.
- Ensure minimum patient waiting time by monitoring service flow.
- Assist patients throughout the health check journey and resolve service-related queries.
- Coordinate with corporate clients regarding employee health check schedules.
- Verify patient documents and maintain accurate records.
- Support billing, payment collection, invoice generation, and receipt issuance.
- Ensure timely delivery of health check reports to patients and corporate clients.
- Maintain confidentiality of patient medical records.
- Prepare daily, weekly, and monthly MIS reports related to health check services.
- Follow NABH standards, hospital policies, and patient safety protocols.
- Coordinate with marketing and corporate relations teams for health camps and wellness programs.
- Collect patient feedback and support continuous service improvement.
- Handle patient complaints professionally and escalate concerns when required.
- Bachelor's Degree in Hospital Administration, Healthcare Management, Life Sciences, Commerce, Business Administration, or any related discipline.
- Certification in Hospital Administration is an added advantage.
