Position
Collection Executive – Payday Loan Collections
Job Summary
The Collection Executive is responsible for recovering overdue payments from customers who have taken short-term loans, salary advances, or instant personal loans. The role focuses on early-stage delinquency management, customer follow-up, repayment negotiations, and minimizing defaults while maintaining compliant collection practices.
Key Responsibilities1. Collections & Recovery
- Contact customers through calls, SMS, WhatsApp, email, and app reminders for overdue loan repayments.
- Handle customers across delinquency buckets such as:
- 1–7 DPD (soft bucket)
- 8–30 DPD (early bucket)
- 31–60 DPD (mid bucket)
- 60+ DPD (hard bucket)
- Follow up on broken promise-to-pay (PTP) cases.
- Negotiate repayment schedules, extensions, or settlements as per company policy.
- Ensure daily recovery targets are achieved.
2. Payday Loan Portfolio Handling
- Manage unsecured short-tenure loans (7–90 days), salary advances, and instant cash loans.
- Track bounce cases, auto-debit failures, UPI mandate failures, and repayment delays.
- Identify repeat defaulters, fraud patterns, and high-risk customers.
- Escalate skip tracing and fraud accounts to senior teams.
3. Customer Handling
- Resolve repayment-related queries professionally.
- Counsel customers on penalties, overdue charges, and credit bureau impact.
- Maintain customer dignity while ensuring recovery.
4. Systems & Reporting
- Update collection remarks in CRM / loan management systems.
- Maintain daily calling productivity and payment follow-up reports.
- Track PTP conversion, contactability, and recovery ratios.
Required Experience
- 1–4 years in payday loans, digital lending, fintech collections, or unsecured loan recovery.
- Experience in tele-collections or digital collections preferred.
- Experience with fintech/NBFC companies such as Kissht, Moneyview, Navi, or similar consumer lending firms.
Skills Required
- Strong negotiation and persuasion skills
- Ability to handle difficult customers
- Skip tracing and repayment follow-up
- Basic Excel and CRM knowledge
- Understanding of delinquency metrics (DPD, FPD, Roll Rate)
KPIs
- Daily connected calls
- PTP conversion %
- Collection efficiency %
- Bucket resolution %
- First Payment Default recovery
- Rollback / cure rate
Preferred Candidate Profile
- Graduate preferred
- Fluent in Hindi + English (regional language is a plus)
- Comfortable with target-based collection environment
For payday lending, many companies also require compliance with guidelines from the Reserve Bank of India on recovery conduct and digital lending practices.
Pay: ₹18,000.00 - ₹30,000.00 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
- Paid sick time
- Paid time off
Work Location: In person
