Store Manager
Reporting to: Area Manager / Senior Area Manager
KRA:
- Store Operations
- Sales & Budget
- Customer Service
- Billing & Cash Handling
- People Management & Training / Retention
Knowledge, Skills & Abilities:
- Effective communication & influencing skills.
- Ability to work in a Team.
- Excellent customer handling skills
- Customer Service orientation
Duties & Responsibilities:
- Adhere to the Sales & Operations processes set by the Company, in order to have satisfied customers.
- Monitoring the entire Outlets’ Cleanliness and Sanitation especially the Dining Area as per standards and keep appropriate records.
- Monitor actions of staff and customers to ensure that health and safety standards are maintained.
- Estimate stock and ensure timely indents are placed to replenish them.
- work closely with Area Managers to order supplies such as smallware and cleaning items.
- Inspect equipment and food deliveries.
- Coordinate with Area Manager and arrange for maintenance and repair of equipment and other services.
- Conduct Team Briefing / De-Briefing (One Minute Meetings) everyday morning and evening and discuss the day’s agenda and sales numbers with the team.
- Maintain Logbooks regarding SOP’s.
- Opening and Closing of the Outlet daily.
- Safeguarding the assets of the organization by staying vigilant, implementing practices like month end inventory, surprise audits & keeping a check on policies and procedures being practiced religiously by the staff.
- Ensure outlet targets such as Sales Targets & APC targets are achieved consistently.
- Recruit, hire, and oversee training for staff. Responsible for Outlet Attrition
- Design & Follow Duty Roster effectively. Schedule staff work hours and activities.
- Make decisions and solve problems concerning staff.
- Guide, direct, train and develop staff.
- Maintain Attendance of Staff & update Area Manager / HR on a daily basis
- Follow all the processes to track New Joiner’s, Resignations & Staff Transfers designed by the HR Department.
- Assist HR in New Joiner Documentation.
- Take one on one session with underperforming staff and give regular update to Area Manager
- Retention of good staff.
- Strictly Adhere to Grooming Standards.
- Resolve customer complaints about food quality or service.
- Monitor staff in the service area and handle first level customer complaints.
- The actual sales to track daily against budget and to be briefed to all team members.
- The logbook/ sales tracker to be filled up religiously and should be used as records for the team members.
- The APC to be monitored daily and shared with team members to improve the same by suggestive selling techniques.
- The Suggestive selling targets to be set for the team members to help in improving APC.
- The beverage & add on sales to be pushed to in suggestive selling to increase APC and lower food cost.
- To manage outlet wastage less than 0.25 % on cost price.
- Should ensure that Company assets provided to the store is maintained well.
- To identify, nurture and grow ‘talent’ within the team.
Job Type: Full-time
Pay: ₹25,000.00 - ₹32,000.00 per month
Benefits:
- Food provided
- Paid sick time
- Paid time off
Experience:
- total work: 2 years (Required)
Work Location: In person
