1. Customer Reception & Service
- Welcome customers warmly and professionally.
- Attend walk-in customers and manage appointments.
- Provide information regarding salon services, packages & offers.
- Ensure a pleasant customer experience from arrival to departure.
2. Appointment Management
- Schedule, confirm, reschedule, and cancel appointments.
- Maintain the appointment calendar efficiently.
- Coordinate with stylists, beauticians, and technicians regarding appointments.
3. Billing & Cash Handling
- Generate accurate bills for all services and products.
- Collect payments through cash, card, UPI, and other approved methods.
- Maintain daily cash collections and billing records.
- Ensure proper reconciliation of cash and sales at the end of the day.
4. Customer Relationship Management
- Maintain customer records and databases.
- Conduct follow-up calls for appointments, feedback, and promotions.
- Handle customer inquiries, complaints, and feedback professionally.
- Build strong customer relationships and encourage repeat visits.
5. Retail Product Sales
- Promote and sell salon retail products.
- Explain product benefits and usage to customers.
- Achieve retail sales targets assigned by management.
6. Branch Coordination
- Coordinate with salon staff to ensure smooth daily operations.
- Inform staff regarding appointments and customer requirements.
- Assist in managing customer flow during peak hours.
7. Administrative Duties
- Maintain attendance records and daily reports.
- Update customer information and service records.
- Manage branch communication and documentation.
- Maintain files, registers, and operational records.
8. Inventory Support
- Monitor retail product stock levels.
- Inform management regarding low stock items and place order accordingly.
- Assist in stock verification and inventory audits.
9. Housekeeping & Presentation
- Ensure reception and waiting areas remain clean and organized.
- Monitor customer amenities such as refreshments, magazines, and promotional materials.
- Maintain professional grooming and appearance at all times.
Pay: ₹12,000.00 - ₹18,000.00 per month
Benefits:
Work Location: In person
