PMP/CSM Certification is mandated
Essential Duties/Responsibilities: • Establish and maintain positive working relationships with staff, other county/agency staff, and/or Full Timeed resources • Create, review, and maintain project management plans, schedules, meeting agendas and minutes, risk/issue logs and lessons learned at a minimum. • Manage projects according to the approved Governance policies and procedures. • Utilize the available tool suite to track milestones, tasks, and deliverables against the baseline, taking action to address any variance, and reporting variances and corrective actions to the PMO Manager. • Schedule, prepare for and facilitate project meetings. • Communicate project status to stakeholders, escalate and/or address issues in a timely manner. • Adhere to policies and standard operating procedures (SOPs). • Support a team atmosphere to promote team productivity. • Support project portfolio maintenance as needed; updated Governance manual policies procedures as assigned. • Work with PMO Manager to establish performance expectations. • Performs related duties as assigned.
Required Skills: • 7+ years of project management experience • 3+ years of experience in managing large, complex multi-year Salesforce implementation projects. • Intermediate knowledge of Salesforce best practices • Thorough knowledge and experience of PMBOK project management practices include cost management, benefit analysis, risk management, resource management and change control. • Thorough knowledge and experience of Agile Project Management and IT governance methodologies, tools and approaches to successful project implementations. • Ability to lead, motivate, encourage and influence others to perform. • Incorporate experience with modern collaboration and visualization tools such as Mural, Microsoft Visio, or Lucid chart to support interactive requirement gathering and process design. • Add emphasis on data and reporting awareness, including defining KPIs, reporting needs, and data quality considerations, given the importance of outcomes tracking in non-profit environments. • Strengthen alignment with Agile delivery practices, including familiarity with tools such as Jira for backlog management and iterative delivery. • Expand the role slightly to highlight change management, stakeholder enablement, and user adoption support. • Add a light emphasis on aligning requirements to measurable business or mission outcomes. • Include awareness of emerging capabilities within the Salesforce ecosystem (e.g., automation and AI features) to help future-proof the role. • Ability to analyze, produce solutions and solve project issues. • Ability to build and maintain relationships across business groups. • Ability to communicate effectively orally and in writing. • PMP certification/Scrum Master Certification preferred. • Agile Certifications preferred.
