General Purpose:
The Associate Director of Professional Services is a key member of the company Management Team and is responsible for delivery of client services projects related to implementation of RxLogix products.
Important Note: Request you to not apply for this job if you do not have possess all of the following:
- Leadership experience with a solid track record and proven success
- Business acumen and understanding of running a department or a division where productivity, resource utilization, quality, timely delivery and employee and client satisfaction are paramount.
- Proven experience of establishing processes, best practices and tools for planning, execution and communication of reports and metrics with transparency.
- Be supremely organized, detail-oriented, and a true self-starter
- Exceptional leadership skills with the ability to develop and build the team
Essential Duties & Responsibilities:
- Responsible for Business, Validation and Training workstreams of client implementation/upgrade projects
- Define the client implementation/upgrade project execution strategy
- Support project charter and project plan reviews
- Review project status reports provided by respective project managers and take appropriate actions to meet the delivery timelines
- Provide Subject Matter Expertise on client projects
- Provide leadership and strategic plan for managing the resource requirements of the organization.
- Responsible for maintaining strategic direction and growth
- Proactive capacity planning, management, resource utilization and cost containment
- Provide feedback to CoE processes and toolsets for improvements
- Establish standard product implementation practices
- Periodic analysis of metrics and lessons learnt and identification of improvement for continuous process improvement
- Maintain a global repository of implementation artifacts
- Team Management:
- Provide support to the head of department in managing resource allocation, staffing decisions, and professional development
- Continuously train and mentor direct reports to ensure that they are following delivery methodology, processes, systems usage, and are meeting or exceeding performance standards
- Promote a culture of collaboration and teamwork across organizational boundaries
- Conduct regular meetings with team members
- Project assignment for team members
- Conducting performance appraisals for team members, giving guidance to staff, conducting performance improvement plans, taking disciplinary action, and interviewing candidates for open positions
Minimum Requirements:
- Bachelor or Master degree from highly credible institutes
- Minimum 12+ years’ total work experience including minimum 10 years of product/project delivery experience in life sciences.
- At least 3 years of experience in a leadership position in a fast-paced technology industry
- In-depth knowledge in life sciences domain, regulatory requirements, business process improvement.
- Understanding of regulatory requirements of Aggregate Reports – PBRER, DSUR, PADER, IND etc.
- At least 5 years of experience in client implementation projects
- A background of success in a highly technical environment is a must, along with a proven ability to quickly learn, master, establish and apply new technologies
- Excellent written and verbal communications skills are required, no exceptions
- Advanced abilities with standard office software applications (e.g., spreadsheets, word processing, presentation, project plan) is required
- A distinctive blend of business, IT, financial, and communication skills
- Excellent analytic, strategic conceptual thinking, strategic planning, and execution skills
Preferred Qualifications
- Highly desirable to have experience in software development for Healthcare or Life Sciences companies.
- Hands-on experience on drug safety applications like Argus Safety, ARISg etc.
- Experience working with international cross-functional teams is highly desirable
- Project Management experience is a plus
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
Travel Expectations
