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2-3 years of experience in IT or service desk roles
Knowledge on different Operating System (Win10, MacOS, Linux)
Knowledge on Azure, O365, Active Directory, JAMF
Must be available and willing to commit to the working hours and responsibilities associated with the role
Must be a graduate level degree and above in a Information Technology field
Understanding of Operating system, computer hardware, networking equipment and print services.
Ability to prioritize tasks and efficiently manage time.
Good oral and written communications skills
Ability to respond effectively to inquiries or complaints
Ability to develop, maintain, and promote strong internal and external relationships
Strong problem solving and analytical skills
Basic networking knowledge (DNS, DHCP, VPN, Wi-Fi)
Basic knowledge of AI tools such as Microsoft Copilot and their use in IT support environments
Hands-on experience using AI tools for tasks like ticket summarisation, troubleshooting, and documentation (good to have)
Willingness to learn and adopt AI-driven tools and automation in daily support activities
