Job Summary
We are seeking a Customer Care Coordinator – Repair & Service to manage customer service requests, coordinate repair activities, and ensure smooth communication between customers, technicians, and service centers. The candidate will play a key role in improving customer satisfaction through timely service coordination and issue resolution.
Key Responsibilities
- Handle customer calls, service requests, and repair inquiries.
- Coordinate with field technicians and service engineers for service scheduling.
- Create and track service tickets, job cards, and repair status updates.
- Follow up with customers regarding service completion and pending issues.
- Maintain accurate customer and service records in the system.
- Coordinate spare parts availability with inventory/service teams.
- Escalate unresolved complaints to the concerned department.
- Ensure timely closure of service requests and customer complaints.
- Support warranty claim processing and service documentation.
- Prepare daily, weekly, and monthly service reports.
- Maintain high customer satisfaction and professional communication standards.
Required Skills
- Good communication and customer handling skills.
- Strong coordination and follow-up abilities.
- Basic computer knowledge and proficiency in MS Office.
- Ability to manage multiple service requests simultaneously.
- Problem-solving and organizational skills.
- Knowledge of CRM/service management software is an added advantage.
Qualification
- Any Graduate / Diploma.
- 1–3 years of experience in customer care, service coordination, or repair service operations preferred.
- Freshers with good communication and coordination skills may also apply.
Preferred Industry Experience
- Home Appliances
- Electronics Repair & Service
- Mobile / TV / Consumer Durable Service
- Authorized Service Centers
Working Conditions
- Office-based role with coordination responsibilities.
- Ability to work under service deadlines and customer escalation scenarios.
Salary
As per company standards and experience.
Pay: ₹16,000.00 - ₹20,000.00 per month
Benefits:
Work Location: In person
