ServiceNow ITAM Developer
Experience: 2–6 Years
Job Summary:
- We are seeking a skilled ServiceNow ITAM Developer with hands-on experience in Software Asset Management (SAM) and Hardware Asset Management (HAM). The ideal candidate will be responsible for the end-to-end lifecycle management of IT assets, including process automation, asset reconciliation, compliance management, reporting, and ServiceNow ITAM enhancements.
- Key Responsibilities
- Design, develop, document, and maintain ITAM (SAM & HAM) processes, workflows, and automation solutions.
- Manage software license compliance and identify opportunities for license optimization and reclamation.
- Monitor asset lifecycle KPIs, including utilization, compliance, renewals, and asset health.
- Conduct regular audits of asset inventories and coordinate remediation activities.
- Oversee asset discovery, normalization, and reconciliation processes within ServiceNow.
- Manage software model creation, entitlement imports, and license reclamation workflows.
- Perform hardware and software asset reconciliations to ensure audit readiness.
- Develop dashboards, reports, and Performance Analytics indicators for asset lifecycle tracking.
- Integrate ServiceNow ITAM modules with external discovery tools and vendor APIs.
- Collaborate with stakeholders to identify process improvements and implement ITAM best practices.
Required Technical Skills
- Strong experience with ServiceNow ITAM, SAM Pro, and HAM Pro.
- Hands-on experience with Asset Workspace and License Workbench.
- Proficiency in GlideRecord scripting, Business Rules, Script Includes, and Flow Designer.
- Experience with Discovery, CMDB, Inventory Management, and Data Certification.
- Knowledge of software licensing models and compliance management.
- Understanding of ITIL Asset Management processes and ISO standards.
- Experience with integrations using REST/SOAP APIs.
Preferred Certifications
- ServiceNow Certified System Administrator (CSA)
- CIS-HAM
- CIS-SAM
Pay: ₹449,863.29 - ₹1,200,000.00 per year
Application Question(s):
- Do you have at least 2 years of experience in IATM (HAM and SAM)?
Work Location: Remote
