Overview
Seasoned Contracts & Commercial Process Transformation Expert to lead end-to-end process standardization and transformation across the Quote-to-Cash (QTC) and Sales value chains. This role drives high-priority, cross-functional initiatives to simplify, harmonize, and optimize processes, ensuring scalability, compliance, and operational excellence. The expert will partner with leadership and global stakeholders to design future-state processes, implement digital solutions, and embed a culture of continuous improvement.
This position requires up to 20% travel.
SUPERVISION:
Report into GPO/GBS Process Management
Responsibilities:
Process Design & Optimization
-
Lead the design and implementation of standardized processes across the QTC and Sales lifecycles, mainly Contracting and involving Quote -to-Invoice, lead-to-close, billing and dispute resolution.
-
Streamline interdepartmental handoffs to reduce manual touches and improve scalability.
-
Collaborate with stakeholders to define unified and optimized process taxonomies, service delivery models, and performance metrics.
Transformation & Change Leadership
-
Steer enterprise-wide transformation programs, shaping stakeholder-aligned future states for inventory, contracts, and sales processes.
-
Facilitate workshops and Lean/Six Sigma sessions to identify gaps, determine & implement solutions, drive adoption, and embed continuous improvement.
-
Lead change management efforts, including communication plans, training, and reinforcement of new processes and tools.
Technology Enablement
-
Support ERP (SAP S/4HANA), Sales and Contract tools and Microsoft Dynamics
-
Microsoft Dynamic Implementations by translating business requirements into optimized process solutions.
-
Partner with Technology and Operations teams to enhance digital tools, ensuring visibility, automation & AI, and data-driven decision-making.
Governance & Compliance
-
Maintain and govern process documentation, ensuring adherence to global standards and policies.
-
Implement controls to mitigate risks related to contracts, revenue recognition, and customer obligations.
-
Ensure audit readiness and compliance across Contract Management and sales operations.
Performance & Reporting
-
Define, monitor, and report on KPIs to assess process effectiveness, scalability, and project success.
-
Provide insights to leadership on trends, risks, and opportunities for improvement.
Leadership & Capability Building
-
Mentor process analysts and coach teams in continuous improvement and project management methodologies.
-
Build organizational capability to sustain operational excellence and transformation momentum.
Qualifications
-
Bachelor’s degree in business administration, Finance, Accounting, Economics, Marketing, or Supply Chain; advanced degree preferred.
-
8–12 years of experience in QTC, Contract Management, sales operations, or process transformation within a global business environment.
-
Proven track record in leading cross-functional initiatives, process optimization, and digital transformation.
-
Strong knowledge of ERP and Sales and Contract tools ,SAP S/4HANA and Microsoft Dynamics
-
Familiarity with Lean Six Sigma, BPMN, or other process design frameworks; certification (Green/Black Belt, PMP, PRINCE2) is a plus.
-
Experience in shared services or Global Business Services (GBS) environments preferred.
-
Strong analytical, communication, and stakeholder management skills, with the ability to influence across functions and levels.
Desired Attributes
-
Strategic thinker with a process-driven mindset and ability to drive tactical execution.
-
Skilled at balancing compliance, efficiency, and scalability.
-
Comfortable in fast-paced, cross-functional environments.
