We are looking for a proactive and customer-focused Product Support Executive to assist users in effectively using our products. The role involves troubleshooting issues, providing timely support, and working closely with internal teams to ensure a smooth customer experience.Key ResponsibilitiesProvide technical and functional support to customers via phone, email, chat, or ticketing systemsUnderstand product features and guide users on proper usageDiagnose, troubleshoot, and resolve product-related issues in a timely mannerEscalate complex issues to the relevant internal teams and follow up until resolutionDocument customer interactions, issues, and solutions accuratelyAssist in product testing, feedback collection, and continuous improvementCreate and update support documentation, FAQs, and user guidesEnsure high levels of customer satisfactionRequired Skills & QualificationsBachelor’s degree in any discipline (technical background preferred)1-3 years of experience in product support / customer supportGood understanding of software products / applicationsStrong problem-solving and analytical skillsExcellent communication and interpersonal skillsAbility to work independently and as part of a teamFamiliarity with CRM or ticketing tools is an added advantageWhat We OfferCompetitive salary and benefitsLearning and growth opportunitiesCollaborative and supportive work environmentFor the latest updates on job opportunities, follow our company linkedin page on https://www.linkedin.com/company/voyontechnologyservices
