We are looking for a proactive and customer-focused Product Support Specialist to assist users in effectively using our products. The role involves troubleshooting issues, providing timely support, and working closely with internal teams to ensure a smooth customer experience.
Key Responsibilities
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Provide technical and functional support to customers via phone, email, chat, or ticketing systems
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Understand product features and guide users on proper usage
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Diagnose, troubleshoot, and resolve product-related issues in a timely manner
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Escalate complex issues to the relevant internal teams and follow up until resolution
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Document customer interactions, issues, and solutions accurately
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Assist in product testing, feedback collection, and continuous improvement
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Create and update support documentation, FAQs, and user guides
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Ensure high levels of customer satisfaction
Required Skills & Qualifications
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Bachelor’s degree in any discipline (technical background preferred)
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0-2 years of experience in product support / customer support
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Good understanding of software products / applications
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Strong problem-solving and analytical skills
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Excellent communication and interpersonal skills
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Ability to work independently and as part of a team
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Familiarity with CRM or ticketing tools is an added advantage
What We Offer
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Competitive salary and benefits
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Learning and growth opportunities
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Collaborative and supportive work environment
For the latest updates on job opportunities, follow our company linkedin page on https://www.linkedin.com/company/voyontechnologyservices
