Contact Center Development / Project Delivery | 5+ Years
About the Role
We're looking for an experienced Contact Center professional to support the development and delivery of customer service technology solutions. You'll work with the Ameyo Contact Center Platform, IVR, omnichannel, and dialer technologies to deliver reliable and effective customer communication solutions.
Key Responsibilities
- Configure and maintain the Ameyo Contact Center Platform.
- Support end-to-end Contact Center project delivery and implementation.
- Work with IVR, Omnichannel, and Dialer technologies.
- Manage and troubleshoot VoIP, SIP, and Asterisk environments.
- Support PostgreSQL databases and resolve application or integration issues.
Requirements
Must-Have
- 5+ years of experience in Contact Center Development or Project Delivery.
- Hands-on experience with the Ameyo Contact Center Platform.
- Strong knowledge of IVR, Omnichannel, and Dialer technologies.
- Experience with VoIP, SIP, and Asterisk.
- Knowledge of PostgreSQL and Database Management.
Pay: ₹221,868.22 - ₹1,241,711.60 per year
Work Location: In person
