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Company Overview
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.
Job Overview
Milestone Technologies is seeking an experienced Service Delivery Manager with expertise in Generative AI (GenAI), AI, and Automation projects. This role is responsible for coordinating, planning, tracking, and managing high-impact initiatives involving cutting-edge AI and automation solutions. As the Service Delivery Manager, you will lead technical initiatives, ensuring projects are executed within scope, on time, and within budget. The ideal candidate will ensure project requirements are met with high quality and establish documented processes and service ownership for continued operations post-delivery. This position demands strong leadership in employing a variety of project management methodologies, including Agile and Waterfall, to keep delivery on track and focused on creating value for the client.
Responsibilities:
Lead and manage AI, GenAI, and Automation projects, collaborating with internal teams, clients, leadership, and external stakeholders.
Develop and maintain project management artifacts (e.g., project plans, work breakdown structures, budgets, resource forecasts, schedules, change requests) to ensure that all project objectives are achieved.
Provide teams with the necessary support to resolve impediments and ensure smooth delivery of AI and automation solutions.
Work closely with Product Owners to define release schedules and align delivery teams with key project milestones.
Define high-level project delivery plans and oversee the execution of project deliverables for AI and automation features.
Monitor and report on project progress and metrics, managing risks, assumptions, and interdependencies.
Aggregate delivery team status updates and communicate overall project status to program leadership and key stakeholders.
Facilitate communication, collaboration, and engagement across teams and departments involved in GenAI and Automation initiatives.
Apply standard project management techniques to monitor performance and ensure high-quality delivery of AI and automation solutions.
Support problem resolution and address feedback on in-life AI and automation products, ensuring continuous improvement.
Manage change requests and adapt baselined requirements to evolving project needs, following established change management protocols.
Set clear expectations and ensure that all project team members are aligned with delivery goals and timelines.
Qualifications:
Minimum of 5 years of experience as a Delivery Manager, Program Manager, or Project Manager, with a focus on AI, GenAI, and Automation projects.
Proven success in delivering complex, large-scale AI and automation projects, working cross-functionally with business, IT, and external partners.
Strong knowledge of SDLC processes and experience leading teams using Agile and Waterfall methodologies.
Expertise in creating and managing detailed project plans, showing critical paths, dependencies, and resource assignments for AI-driven initiatives.
Proficient in resource management, understanding the value of resource allocation in delivering AI and automation solutions.
Experience using ServiceNow Project Portfolio Management for tracking and managing AI and automation project portfolios.
Proficiency with Collaboration applications (email, spreadsheets, documents, presentations)
Bachelor's degree in Computer Science, Engineering, or a related technical field.
Compensation
Estimated Pay Range:
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Our Commitment to Diversity & Inclusion
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.
