Job Title: Flights Business Development – Paytm Travel
Paytm is India’s leading mobile payments and financial services distribution company. A pioneer of the mobile QR payments revolution in India, Paytm builds technology that empowers small businesses with payments and commerce. Our mission is to serve half a billion Indians and bring them into the mainstream economy through technology.
Paytm Travel has revolutionized the Indian travel industry with a mission to empower millions of travelers who choose us as their preferred travel partner. Within just a few years, we’ve become the #3 player in India’s online travel space, and we’re on track to becoming #1 soon.
As one of the largest travel platforms in the country, we aim to make every travel experience seamless, transparent, and delightful — from instant booking to hassle-free journeys. With customer centricity at our core, our vision is to make Paytm Travel synonymous with trust and affordability for all travelers.
About the Role
We’re looking for a smart, driven, and domain-strong business professional with 7-10 years of experience in Business Development, Partnerships, and Account Management in the travel industry — preferably with direct experience in airline operations, ticketing systems, and OTA distribution models.
This is a strategic role where you’ll help scale the Flights vertical by driving new partnerships, optimizing supplier integrations, and enabling operational excellence in airline distribution and automation.
Key Responsibilities
1. Business Development & Strategic Accountability
Strategic Roadmap: Execute the Flights vertical roadmap in line with company objectives, ensuring operational and technical feasibility.
Revenue Enablement: Identify and activate new airline and supplier partnerships to drive volume and improve margins.
Resource Optimization: Design initiatives to address operational challenges such as budget constraints or GDS integration bottlenecks.
Process Innovation: Enhance workflows for partner onboarding, contracting, and automation of ticketing and after-sales processes.
Cross-Functional Collaboration: Work closely with Finance, Product, Growth, and Operations teams to ensure alignment on business goals.
2. Technical Excellence & Product Integration
System Expertise: Deep understanding of airline ticketing systems, GDS/CRS platforms (Amadeus, Sabre, Travelport), and emerging distribution models like NDC.
Issue Management: Lead root-cause analysis and resolution of operational and tech issues (PNR cancellations, ADM/ACM disputes, API failures).
Tech Partnership: Collaborate with Engineering, QA, and Product teams to ensure travel systems are scalable, reliable, and optimized for uptime.
Feature Deployment: Oversee pre- and post-deployment validation for new capabilities such as ancillaries, branded fares, and direct airline integrations.
3. Partner & Account Management
Airline Relationship Management: Build and manage strong commercial relationships with airlines, consolidators, and GDS providers.
Competitive Intelligence: Analyze industry trends, competitor fare strategies, and distribution models to identify growth opportunities.
Co-Creation: Collaborate with partners to co-design win-win product and pricing models, including dynamic fares and exclusive deals.
4. Operational Leadership
Ticketing Process Excellence: Define best practices for ticket issuance, reissue, refund, and exchange workflows.
Market Insights: Conduct route-level and inventory analysis to guide airline strategy and promotional opportunities.
Cross-Team Coordination: Partner with CX, Tech, and Growth teams to deliver consistent traveler and partner experiences.
Automation & Compliance: Drive automation in fare caching, reconciliation, and reporting to ensure compliance with airline and IATA standards.
Ideal Candidate Profile
Experience:
7-10 years in business development/partnerships within travel or airline domains.
7+ years in OTA or airline environments, with hands-on experience in airline reservation and ticketing systems.
Skills & Competencies:
Airline Domain Expertise: Strong command over airline ticket issuance, GDS/CRS workflows, BSP/ARC settlements, and ADM/ACM management.
Technical Acumen: Familiarity with travel tech stacks (API integrations, NDC, fare caching, automation workflows).
Negotiation Skills: Proven success in closing high-value airline or supplier deals.
Execution Focus: Bias for action with experience scaling new airline integrations or distribution models.
Stakeholder Influence: Ability to manage and align cross-functional teams toward business outcomes.
Key Success Metrics
Growth in direct airline partnerships and supplier-driven revenue
Improved efficiency in ticket issuance and reconciliation
SLA adherence for customer issue resolution
Enhanced operational reliability and automation adoption
