Project Role : Solution Architect
Project Role Description : Translate client requirements into differentiated, deliverable solutions using in-depth knowledge of a technology, function, or platform. Collaborate with the Sales Pursuit and Delivery Teams to develop a winnable and deliverable solution that underpins the client value proposition and business case.
Must have skills : ServiceNow IT Service Management
Good to have skills : NA
Minimum
7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As a Solution Architect, a typical day involves interpreting client needs and transforming them into unique and actionable solutions that align with business objectives. This role requires close collaboration with sales and delivery teams to craft proposals that not only meet client expectations but also provide clear value and feasibility. The position demands continuous engagement with various stakeholders to ensure that the solutions developed are practical, innovative, and support the overall business strategy, fostering strong partnerships and driving successful project outcomes.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead the design and implementation of complex solutions ensuring alignment with client requirements and organizational goals.
- Facilitate communication between technical teams and business stakeholders to ensure clarity and shared understanding of project objectives.
- Mentor junior team members by providing guidance and support to enhance their skills and professional growth.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow IT Service Management.
- Strong expertise in designing and deploying IT service management workflows and processes within the ServiceNow platform.
- Experience in integrating ServiceNow solutions with other enterprise systems to enhance operational efficiency.
- Ability to analyze complex business requirements and translate them into scalable technical solutions.
- Familiarity with ITIL frameworks and best practices as they relate to IT service management.
- Skilled in troubleshooting and resolving issues within ServiceNow environments to maintain service continuity.
Additional Information:
- The candidate should have minimum 7.5 years of experience in ServiceNow IT Service Management.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
