About Us:
Hotel Crystal Ganga Heights is a premium hotel located near Har Ki Pauri, Haridwar. We are known for our excellent hospitality, clean and modern facilities, and a strong reputation among tourists and pilgrims. We are looking for a professional Front Office Supervisor for our reception and guest relations team.
Location: NH-58, Near Shankaracharya Chowk, Haridwar, Uttarakhand - 249408
Joining: Immediate
Key Responsibilities:
- Work alongside the front desk team and ensure smooth check-in/check-out processes
- Handle guest queries, complaints, and VIP requests with professionalism
- Train, schedule, and supervise reception staff, if needed
- Coordinate with housekeeping, kitchen, and other departments for seamless operations
- Maintain reservation systems and ensure proper guest documentation
- Ensure compliance with hotel SOPs and safety protocols
- Manage billing, reporting, and shift summaries accurately
Requirements:
- Bachelor's/Diploma in Hotel Management, Hospitality or relevant field
- Proven experience in front office operations - 2-3 years
- Good communication skills in English and Hindi
- Hands-on experience with IDS Software
- Smart appearance, confident personality, and strong leadership skills
Perks & Benefits:
- Competitive salary based on experience
- Accommodation (if required, for outstation candidates)
- Friendly and professional work environment
- Career growth opportunities within the hotel group
Job Type: Full-time
Work Location: In person
Job Type: Full-time
Work Location: In person
