Who we are
CitiusTech - Shaping Healthcare Possibilities.
CitiusTech is a global IT services, consulting, and business solutions enterprise 100% focused on the healthcare and life sciences industry. We enable 140+ enterprises to build a human-first ecosystem that is efficient, effective, and equitable with deep domain expertise and next-gen technology. With over 8,500 healthcare technology professionals worldwide, CitiusTech powers healthcare digital innovation, business transformation, and industry-wide convergence through next-generation technologies, solutions, and products.
Our Purpose
We are shaping healthcare possibilities to make our clients’ businesses successful, which is not just a statement but our purpose, driving us to explore what’s next in healthcare.
Our goal is clear: to make healthcare better for all – more efficient, effective, and equitable. We are investing in people, technology, innovation, and partnerships to create meaningful change. We see technology not just as a tool but as a catalyst that amplifies human ingenuity to solve complex healthcare challenges.
100% healthcare focus | Trusted by 140+ healthcare and life sciences enterprises | 40% of Fortune 500 healthcare enterprises are our clients | #1 Rated as a leader by top analyst firms
Our vision
To inspire new possibilities for the health ecosystem with technology and human ingenuity.
What is in it for you?
As a ServiceNow - Lead, you will be responsible for designing, developing, and supporting ServiceNow ITSM solutions that enable efficient service management and digital transformation across the organization. You will work closely with business stakeholders, service owners, and cross-functional teams to deliver scalable ServiceNow solutions, enhance IT processes, and ensure platform stability, performance, and governance. This role offers an opportunity to work on enterprise ServiceNow implementations, integrations, and process automation initiatives while contributing to continuous service improvement.
Responsibilities: -
- Own the architecture, technical design, development, and implementation of additional ServiceNow ITOM features.
- Design and implement capabilities across Event Management, AIOps, Service Mapping, Certificate Management, Health Log Analytics, Metric Intelligence, and automated remediation.
- Technically hands-on in configuration, scripting, integration development, testing, debugging, deployment, and production issue resolution.
- Configure event ingestion, normalization, filtering, deduplication, correlation, prioritization, service impact, and automated remediation.
- Build and enhance event rules, management rules, correlation rules, service models, operational dashboards, flows, subflows, and remediation workflows.
- Develop custom scripts, Script Includes, Business Rules, Flow Designer actions, Scripted REST APIs, Import Sets, Service Graph Connectors and Transform Maps.
- Integrate ServiceNow with monitoring, observability, infrastructure, cloud, network, and automation platforms using APIs, IntegrationHub, webhooks, and MID Servers.
- Develop proofs of concept and prototypes to validate complex ITOM features and integration approaches.
- Troubleshoot event ingestion, correlation, service impact, data mapping, integrations, workflows, and platform performance issues.
- Ensure new ITOM features align with the existing CMDB, CSDM, ITSM processes, security model, platform standards, and performance requirements.
- Conduct code reviews and enforce secure, reusable, maintainable, high-performing, and upgrade-safe development practices.
- Support upgrades, regression testing, deployment, and production stabilization for newly implemented ITOM features.
- Lead technical workshops and mentor developers while serving as the escalation point for complex ITOM and integration issues.
Proactively identify opportunities to extend ITOM capabilities and improve operational efficiency..
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Experience: -
- 8+ years of overall IT experience, including 5+ years of ServiceNow experience.
- 5+ years in a ServiceNow ITOM Architect, Solution Architect, or senior technical leadership role.
- Significant and proven hands-on experience in designing and implementing enterprise-scale ServiceNow ITOM and CMDB solutions.
- Proven experience working with extending ITOM functionality complex, highly integrated, and customized ServiceNow environments.
Location: -
Educational Qualifications: -
- BE/BTech/ME/MTech/MCA/MSc.
- ServiceNow CSA (Certified System Administrator) preferred.
- ServiceNow CAD (Certified Application Developer) and CIS-ITSM certifications are an added advantage.
- ITIL Foundation Certification preferred
- Safe/Agile Certifications preferred
Skills: -
Mandatory Technical Skills: -
- Strong experience as a technically hands-on ServiceNow ITOM Architect on end to end implementations.
- Deep knowledge of Event and Management, event normalization, deduplication, correlation, Service Mapping, service visibility, AIOps, Certificate Management, Health Log Analytics, Metric Intelligence, and automated remediation.
- Advanced ServiceNow development skills using JavaScript, Glide APIs, Business Rules, Script Includes, Flow Designer, subflows, custom actions, Scripted REST APIs, IntegrationHub, Import Sets, Transform Maps, scheduled jobs, and asynchronous processing.
- Hands-on experience configuring event rules, management rules, correlation rules, service-impact calculations, dashboards, and remediation workflows.
- Strong understanding of CMDB, CSDM, CI relationships, application services, and service models.
- Strong integration experience using REST, SOAP, IntegrationHub, APIs, webhooks, MID Servers, OAuth, and certificate-based authentication.
- Ability and flexible to independently code, configure, test, troubleshoot, optimize, and deploy complex ITOM solutions.
- Strong troubleshooting experience across event ingestion, data transformation, correlation, service impact, integrations, flows, and performance.
- Thorough knowledge of cloud operations across Azure, AWS, or Google Cloud.
- Strong experience on integrating monitoring tools like Splunk, Dynatrace, Solar winds, Nagios.
- Experience designing secure, scalable, reusable, high-performing, and upgrade-safe solutions.
- Strong technical leadership, stakeholder management, communication, mentoring, and documentation skills.
- Proactive, self-driven, initiative-oriented, and accountable for end-to-end technical outcomes.
Good to Have Skills: -
- Experience with AIOps, anomaly detection, noise reduction, predictive operations, root-cause analysis, and automated remediation.
- Experience integrating ITOM with Incident, Major Incident, Problem, Change, and Knowledge Management.
- Understanding of Kubernetes, Docker, microservices, serverless applications, and modern observability practices.
- Hands-on experience with PowerShell, Python, Ansible, Terraform, or similar automation technologies.
- Knowledge of Service Reliability Management, Cloud Accelerate, Operational Technology Management, or related ServiceNow capabilities.
- Experience with Performance Analytics, Process Optimization, Predictive Intelligence, or Now Assist.
- Familiarity with Automated Test Framework, source control, CI/CD, and ServiceNow deployment governance.
- Relevant certifications such as ServiceNow CSA, CAD, CIS-Event Management, CTA/CMA certifications.
Our commitment
To combine the best of IT services, consulting, products, accelerators, and frameworks with a client-first mindset and next-gen tech understanding. Together, we’re humanizing healthcare to make a positive impact on human lives.
What drives us
At CitiusTech, we believe in making a tangible difference in healthcare. We constantly explore new ways to transform the industry, from AI-driven solutions to advanced data analytics and cloud computing. Our collaborative culture, combined with a relentless drive for excellence, positions us as innovators reshaping the healthcare landscape, one solution at a time.
Life@CitiusTech
We focus on building highly motivated engineering teams and thought leaders with an entrepreneurial mindset centered on our core values of Passion, Respect, Openness, Unity, and Depth (PROUD) of knowledge. Our success lies in creating a fun, transparent, non-hierarchical, diverse work culture that focuses on continuous learning and work-life balance.
Rated by our employees as the ‘Great Place to Work for’ according to the Great Place to Work survey. We offer you comprehensive benefits to ensure you have a long and rewarding career with us.
Our EVP
Be You Be Awesome is our EVP. It reflects our continuing efforts to create CitiusTech as a great workplace where our employees can thrive, personally and professionally. It encompasses the unique benefits and opportunities we offer to support your growth, well-being, and success throughout your journey with us and beyond. Together with our clients, we are solving some of the greatest healthcare challenges and positively impacting human lives. Welcome to the world of Faster Growth, Higher Learning, and Stronger Impact.
Here is an opportunity for you to make a difference and collaborate with global leaders to shape the future of healthcare and positively impact human lives.
To learn more about CitiusTech, visit and follow us on
Happy applying!
