It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
Position Objective (The purpose of role in current business/market scenario):
- Microsoft 365 Analyst to form a part of the Infrastructure Support team to provide technical expertise in the support of this Halma Microsoft 365 single tenant.
- This is a proactive role, and the successful candidate will have strong analytical, collaborative and troubleshooting skills, with a desire for process improvements.
Responsibilities (KRAs / deliverables/job expectations):
- Operate M365 ecosystem with strong focus in Messaging, Collaboration, and Unified Communications.
- Apply advanced technical skills and knowledge to collect needed information and resolve issues presented by the subsidiary IT managers and end users.
- Executes service requests, operational tasks defined or not defined, maintenance, and deployment activities requiring from basic to advanced level of technical competency
- Develop and document best practices for managing the Microsoft 365 application
- Provide advice and training to peers on various Microsoft 365 applications
- Assist in the management and maintenance of the global Microsoft 365 environment.
Critical Success factors (critical / high impact aspects of role):
- Works in shifts covering 24x7 global IT operations
- The technologies used are as follows:
Exchange Online, SharePoint Online, OneDrive, OneNote, Outlook Web, Outlook Client, Teams, Teams Telephony, Viva Engage, Planner, Microsoft 365 licensing, Microsoft Entra ID, Power BI, Power Automate, Power Apps.
- Being able to identify problems from recurring Microsoft 365 incidents and provide resolution in a timely manner
- Collaborate with internal support groups and Microsoft support team to align on escalations and resolve complex system bugs that were reported by customers.
- Communicates with appropriate people using most effective medium whenever there is an issue or a possible outage of service. This includes notification when issue or outage has been resolved.
- User administration knowledge on Power Platform, Dynamics and Azure Dev Ops.
Academic qualification:
- B.E./BTech Computer Science/IT preferred.
- Relevant Microsoft certifications such as:
MS 900 - Microsoft 365 Certified: Fundamentals
MS 700 - Microsoft 365 Certified: Teams Administrator Associate
ITIL certification preferable.
Experience (exposure):
- Total experience 3-5 yrs.
Key attributes (critical functional competencies):
- Able to work independently in a shift and as part of a team.
- Focused, decisive and goal oriented.
- Collaborator.
Competencies (fundamental skills and attitudes):
- Excellent oral and written skills
- Approachable, open minded and considerate to others’ opinion
- Excellent problem - solving and analytical skills
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!
