About the Role
We are looking for enthusiastic Customer Care Executives to join our Ecommerce division. The selected candidates will be the primary point of contact for customers reaching out through the Ecommerce Customer Care Center and will play a key role in ensuring smooth warranty registration for our products.
Key Responsibilities
- Handle inbound calls received at the Ecommerce Customer Care Center promptly and professionally
- Make outbound calls to buyers to assist with and confirm product warranty registration
- Resolve customer queries related to orders, products, and warranty in a courteous and efficient manner
- Maintain accurate records of calls, customer interactions, and warranty registrations
- Escalate unresolved issues to the concerned department/team as needed
- Follow up with customers to ensure satisfactory closure of queries
- Maintain a polite, patient, and customer-first approach on every call
Qualifications & Skills
- Well versed in spoken Hindi and English (mandatory); knowledge of additional regional languages is a plus
- Prior experience in a Customer Care/Call Center role will be an added advantage
- Good communication and listening skills
- Basic computer knowledge (MS Office, data entry)
- Ability to handle high call volumes with patience and professionalism
- Freshers with excellent language skills are welcome to apply
Salary & Benefits
- Rs. 14,000 – 15,000 per month (based on experience)
- Performance-based incentives
Pay: ₹14,000.00 - ₹15,000.00 per month
Work Location: In person
