About Us: Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture. Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential. Overview:
“Paychex is committed to the full utilization of all human resources and to a policy of equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis including, but not limited to, age, race, creed, color, national origin, citizenship, pregnancy, religion, sex, marital status, disability, genetic information, sexual orientation, gender identity, or veteran status.”
Responsibilities:
What we are looking for
About the Role:
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Respond promptly and accurately to client inquiries, ensuring adherence to SOPs, knowledge articles, compliance standards, and other client-specific requirements.
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Consistently maintain high levels of accuracy and efficiency across all assigned tasks. Attention to detail with critical thinking is expected for every transaction.
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Communicate professionally with internal teams and contribute to cross-functional coordination to meet shared goals and resolve client requests.
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Conduct thorough checks to ensure deliverables meet quality standards, minimizing errors that could impact clients or compliance.
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Thrive in a fast-paced, high-volume environment with precision and accuracy.
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Conduct themselves with professionalism and manage client deliverables with accountability and integrity.
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Client-centric and accountable to deliver KPIs/SLAs with best client experience.
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Perform other duties assigned, aligned with the overall purpose of the role.
Qualifications:
Education & Experience:
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Education: Bachelor’s degree
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Experience: 6 months to 3/4 years in general customer service roles or US Payroll or related HCM workflows.
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Shift: Flexible with US rotational shifts (India night shifts)
Technical Skills:
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Proficiency in Microsoft Word and Excel
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Ability to navigate internal systems and tools
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Solid understanding of job-specific processes
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Good typing skills
Soft Skills:
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Strong attention to detail and accuracy
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Receptive to feedback and continuous improvement
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Awareness of compliance and regulatory standards
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Team player and effective collaboration
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Familiarity with SOPs and internal procedures
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Time management and prioritization skills
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Self-motivated and eager to learn
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Adaptable to change and shifting priorities
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Clear and professional communication (verbal and written)
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Ability to identify and resolve issues effectively
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Fair understanding of corporate policies, professionalism, and ethical standards.
Analytical Skills:
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Critical thinking and logical evaluation
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Practical problem-solving abilities
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Quality control and output monitoring
Live the Paychex Values:
- Act with uncompromising integrity.
- Provide outstanding service and build trusted relationships.
- Drive innovation in our products and services and continually improve our processes.
- Work in partnership and support each other.
- Be personally accountable and deliver on commitments.
- Treat each other with respect and dignity.
Not sure if you meet every requirement?: At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.
Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.
