- Customer Relationship Management:Building and maintaining positive relationships with customers, acting as a primary point of contact for inquiries, feedback, and complaints.
- Customer Service:Providing exceptional customer service, resolving issues, and ensuring customer satisfaction.
- Data Analysis:Analyzing customer data to identify trends, segment customers, and personalize interactions.
- Strategy Development:Developing and implementing strategies to improve customer engagement, retention, and overall customer experience.
- Cross-selling and Upselling:Identifying opportunities to cross-sell or upsell products and services to existing customers.
- Collaboration:Working with sales, marketing, and other teams to ensure a cohesive customer experience.
- CRM System Management:May involve managing and optimizing the CRM system itself, including implementation, integration, and troubleshooting.
Job Type: फ़ुल-टाइम
Pay: ₹17,000.00 - ₹19,000.00 per month
Benefits:
Work Location: In person
