Job Description – Back Office Executive (Service Coordination)
We are looking for an experienced Back Office Executive to manage service operations, coordinate field technicians, and ensure timely resolution of customer service requests.
Key Responsibilities
- Receive and register customer service complaints.
- Assign and coordinate daily service calls with field technicians.
- Handle and monitor a team of 10–15 field technicians.
- Allocate technicians branch-wise based on service requirements.
- Verify and review technicians' service reports and ensure timely submission.
- Maintain technician attendance and daily work records.
- Verify and calculate technicians' TA bills.
- Coordinate with customers, branches, and the service team for smooth operations.
- Prepare daily and monthly service MIS reports.
Qualification & Experience
- Graduate in any discipline.
- 5–6 years of experience in Back Office, Service Coordination, or Operations, preferably in the ELV, CCTV, Fire Alarm, Access Control, or Security Systems industry.
- Proficient in MS Excel, Word, and email communication.
- Strong coordination, communication, and organizational skills.
Pay: ₹14,000.00 - ₹16,000.00 per month
Work Location: In person
