Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Business Requirements Analysis
Good to have skills : NA
Minimum
3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain business continuity and system reliability.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to understand system dependencies and impact of issues.
- Document findings and resolutions to build a knowledge base for future reference.
- Assist in the continuous improvement of support processes and tools.
- Provide guidance and support to junior team members to foster their professional growth.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Business Requirements Analysis.
- Strong analytical skills to diagnose and troubleshoot complex software issues.
- Ability to interpret and translate business needs into technical requirements.
- Experience with root cause analysis and problem-solving methodologies.
- Excellent communication skills to effectively collaborate with technical and non-technical stakeholders.
- Familiarity with software lifecycle and support frameworks.
Additional Information:
- The candidate should have minimum 3 years of experience in Business Requirements Analysis.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
