Location: -
Jogeshwari, Mumbai
Role & Responsibility: - : -
Conduct skills gap analyses to identify areas of improvement
Design training curricula within time and budget constraints
Produce physical and digital educational material (e.g. videos and case studies)
Coordinate individual and team performance review sessions to discuss strengths and weaknesses
Monitor sales objectives and results
Collect feedback from trainees and managers about training courses
Report on impact of training programs (e.g. sales achieved)
Liaise with external trainers or industry professionals and organize seminars
Maintain updated records of training material, curricula and costs
Backend Support: -
1: Outcalls -
Calling/Text/Email existing and potential customers to persuade them to purchase company products and services (Average call connect – 100 to 150 per day).
Accurately recording and purchasing all customer’s order details.
Managing customer accounts by ensuring that existing customers remain satisfied with company products and services.
Developing and sustaining solid relationships with customers to encourage repeat business
Using sales scripts offered by the company to drive sales and respond to customer rejections
Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences.
Continually meeting or exceeding monthly targets with respect to outcalls and sales.
Updating sales record on excel and google sheets.
2: Client Calling –
Calling the client sales team to inform on their daily, weekly, monthly target.
Ensuring the targets are met and incentives are being credited on regular basis.
Handling the sales team queries pertaining to sales/incentives/any other transaction, customer complaint (already registered at support) on timely basis and giving them the update on the same.
Identify the error (if any) in incentive payout, updating and informing correct bank account details to WideCare accounts team for proper credit of the incentives.
Updating store managers area wise and their correct contact details on google sheet.
Any other important update/detail as per work
Qualification: -
Graduate
Experience: -
3 to 4 Years
